computer does not recognize intel Arc 770 graphics card

[danquet]

I have a computer that I just built a new computer and it is running on the Amd processor graphics when I installed the Arc 770  it does not recognize  it.

[Andres_Intel]

Hello danquet,

Thank you for posting on the Intel communities. I see that your computer does not recognize the Intel® Arc™ A770 Graphics I know how frustrating this can be for you, I will be more than happy to help you.  

To have a better understanding of the situation, please answer the following questions:

• Is the Arc™ A770 Graphics Card an Intel Branded Card or it is of another brand?
• Was it recognized at any moment?
• To know your system environment, run and provide us with the report of the Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician

[danquet · Accepted solution]

Thanks for your feed back. I got it to work after installing the card three times. I think the fault lies in the MSI mother board or windows 10. I upgraded to windows 11 and it picked up the card right away.

[danquet]

Finally got it to accept the Intel ARC 770 after reinstalling the card 3 times.

[Andres_Intel]

Hello danquet,

Thank you for your response. 

Happy to hear that the issue is fixed, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,  

Andres P. 

Intel Customer Support Technician