derniere mise a jour

[laurent91]

bonjour, j ai une intel arc A770le et j ai téléchargé la dernière mise a jour du pilote graphique intel arc 32.0.101.6325 et depuis il est impossible de lancer un jeux le pc crash a l ouverture du jeux.  

[VonM_Intel]

Hi, laurent91.

Thank you for posting in our Community

I understand you're experiencing crashes after updating to the latest Intel Arc Graphics driver (32.0.101.6325). This could be due to several potential issues, such as driver conflicts, system settings, incompatibility, or even a corrupted installation.

You mentioned that after updating your Intel Arc A770 LE graphics card to the latest one, version 32.0.101.6325 you've experienced crashes when trying to launch any game. Specifically, when you attempt to open a game, the computer crashes, and you are unable to play the game since updating the driver. When the PC crashes, do you get any error messages or a Blue Screen of Death (BSOD), or does it just freeze or restart? Any additional information could help pinpoint the cause. Does this issue occur with all games, or is it specific to certain ones? Knowing this could help determine if the issue is related to a particular game or a broader system issue.

Additionally, while knowing your graphics model and driver version is a good starting point, I'll need more information about your system configuration. Could you please run the Intel SSU report and share the results? This will help me verify details like your OS build, driver version, any system-level errors, and other relevant information. Also, If you've already taken any steps to resolve this issue before reaching out, please share those details with me so we can avoid repeating any unnecessary actions.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[DeancR_Intel]

Hi, laurent91.

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi, laurent91.

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician