emergency！some bug about a730m graphic card?

[chrysalis]

I was one of the first users of this new graphics card a730m，There are some bugs when I play <Final Fantasy VII Remake >,maybe it looks like  a driver error， i hope have a new drivers can be solve the problem as soon as possible

[AlHill]

Do not count on an "emergency" driver update, especially for a game.  Best to entertain yourself some othe way in the interim.

Also, your driver is old.   Latest driver can be found here:

https://www.intel.com/content/www/us/en/download/726609/intel-arc-graphics-windows-dch-driver.html

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Carlos_L_Intel]

Hello @chrysalis

Thank you for posting on the Intel® Arc Communities. We would like to know a couple of things: 

• When did the issue start?
• To get more information from your system please install, run and attach the logs for the following tool: Intel® System Support Utility for Windows. (Please select de 'Everything' checkbox when you run the tool so we have all the information we need) 
• What version of the game is currently installed? 
• Have you tested different drivers or versions of the game? 
• Do you get this error message when launching the game or if it crashes after playing for a while?

Regards,

Carlos L.

Intel Customer Support Technician.

[Carlos_L_Intel]

Hello @chrysalis,

You can find the Intel® System Support Utility for Windows at the following link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

Regards,

Carlos L.

Intel Customer Support Technician.

[Carlos_L_Intel]

Hello @chrysalis

Were you able to check the previous post?  Let us know if you still need assistance.  

Best regards,  

Carlos L.  

Intel Customer Support Technician

[Carlos_L_Intel]

Hello @chrysalis

We have not heard back from you, so we will close this thread. If you need additional information, please submit a new question as this thread will no longer be monitored 

Best regards, 

Carlos L.

Intel Customer Support Technician.