ff11をダウンロード後文字が表示されない

[Drtak]

MSI claw aim を使っていますが、ff11をダウンロード後playonlineの文字が表示されません。MSIとsquare enixにはintelの最適化の問題と指摘されました。対応できますか？

[ACarmona_Intel]

Hello Drtak,

Thank you for posting in our communities.

英語でしかサポートできませんのでご了承ください。 私はこの回答を翻訳するためにウェブ翻訳ツールを使用したので、間違った翻訳があるかもしれません。

To help me further identify the problem and offer you a solution, kindly provide the following details:

• Could you perhaps send us a screenshot of the error message so we can better visualize it? If it's possible that you can provide a video of the issue, that would be much better. And by the way, when capturing or taking the photo of the issue, please set your system language to English in the meantime so we can understand the words being shown on your system.

• Please generate an SSU report to help me further analyze important details on your system, such as the graphics driver version, processor model, etc. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response! 

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Drtak,

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[Drtak]

I am not able to start ff11 yet.
The characters on the startup screen are not displayed and I cannot log in.
MSI says that the likely cause is that the graphics driver is not optimized for FF11.

I would appreciate it if you could respond as soon as possible.

[Drtak]

I attached an image of the screen to my first post, but I can't see it?
If you can't see it, I'll attach it again.

[ACarmona_Intel]

Hello Drtak,

Thank you so much for the response.

Are there any error messages when you open FF11? If there is, please copy and paste it here.

Is it possible that you can share with us a video of the game instead? so we can deeply analyze it, and please change your language when you capture the video.

And furthermore, please generate an SSU report to help me further analyze important details on your system, such as the graphics driver version, processor model, etc. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file. 

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Drtak,

Again, we are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Drtak,

We are checking in with you, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Drtak,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead. 

Best regards, 

Carmona A.

Intel Customer Support Technician