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intel AI playground 와 윈도우 11 업데이트 문제 (Arc B580)

yosoro
Beginner
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intel AI playground 를 사용하기위해 32.0.101.6256 버전의 드라이버를 설치했지만

 windows(windows 11 24H2) update 에서 반강제적으로 최신버전이 아닌 이전 그래픽 드라이버 설치를 시도합니다.

windows updatewindows updateintel ai playground struck at loadingintel ai playground struck at loading

windows update에 의해 그래픽 드라이버가 설치된 이후 AI playground 는 loading 과정에서 더이상 진행이 되지않고 사용이 불가합니다.

windows update에 의한 드라이버 설치는 선택적인 설치가아니라서 절전상태일때 강제적으로 설치가 진행됩니다.

 

hardware infohardware info

하지만 intel graphics software에 나오는 정보에 의하면 최신 그래픽 드라이버로 표시됩니다.

windows update에 의해 설치된 드라이버가 어떤 문제를 일으키고 있는것으로보이며 확인이 필요해보입니다.

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VonM_Intel
Moderator
168 Views

Hi, yosoro.

영어로만 지원해 드릴 수 있습니다. 이 응답을 번역하기 위해 웹 번역 도구를 사용했기 때문에 일부 부정확한 번역이 있을 수 있습니다.


Thank you for bringing this issue to our attention within our Community.

I understand that you have installed version 32.0.101.6256 of the driver to use the Intel AI Playground on Windows 11 24H2. However, Windows Update is semi-forcibly installing an older graphics driver, which is causing the AI Playground to become unavailable during the loading process. It seems that the Windows Update keeps on rolling back the graphics driver to an older or previous version. To fix this, try installing the latest graphics driver version over the version Windows* update installed. Make sure you do not uninstall the version Windows* Update previously installed. However, before starting the process, make sure that the operating system version is an official release, not a Microsoft Insider program build. This procedure will need to be followed again after a major Windows OS installation; for example, when upgrading from Windows 11 21H2 to 22H2. In case the workaround above does not work, you may visit this link: Windows* Update Keeps Rolling Back Graphics Driver to a Previous Version you can manually install the graphics driver.

 

Please let me know if the Intel AI Playground remains unavailable during the loading process so I can further investigate whether the issue persists.


Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician


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VonM_Intel
Moderator
139 Views

Hi, yosoro.

 

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

 

Have a nice day!

 

Best regards,

Von M.

Intel Customer Support Technician


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VonM_Intel
Moderator
115 Views

Hi, yosoro.

 

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

 

Best regards,

Von M.

Intel Customer Support Technician


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