launch lady,ark survıval,ranch simulator vb. fatal error veriyor

[Mehmet2]

launch lady,ark survıval,ranch simulator vb. fatal error veriyor

sistem

arc a77016gb

ryzen 5 5600x

fury 2.16 ram

fırecuda ssd 1 tb

[Welington]

The number and type of error errors indicates that your operating system is corrupt.

In this case, formatting and reinstalling the operating system is recommended.

With this problem, updating Windows or reinstalling drivers will not be enough to solve the problem.

If the problem reoccurs after formatting, it is recommended that you take the equipment to a hardware technician to check the problem.

[ACarmona_Intel]

Hello Mehmet2,

Thank you so much for the response; they were all highly noted.

We will wait for the results of the troubleshooting steps that you have performed, and by the way, if there are other error messages that you have encountered in your games, kindly share an image of the error message and specify which game it occurs in.

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[mrrizwan05]

If you're encountering a "fatal error" in games like *Launch Lady*, *Ark Survival*, or *Ranch Simulator*, it typically indicates a significant issue that prevents the game from running properly. Common causes include corrupted game files, outdated graphics drivers, or system compatibility issues. To resolve this, try verifying the integrity of the game files through your game launcher (e.g., Steam), updating your graphics drivers, and ensuring your system meets the game's minimum requirements. If problems persist, checking for game updates or reinstalling the game may help.

[ACarmona_Intel]

Hello Mehmet2,

We just wanted to know if you have any updates for us.

Best regards,

Carmona A.

Intel Customer Support Technician

[Mehmet2]

hello carmona 

the problem continues

 

[ACarmona_Intel]

Hello Mehmet2,

Thank you so much for the update.

We are sorry to hear that, unfortunately, the issue still persists even after trying out the troubleshooting steps that we have provided.

I will raise the case again with our engineers for further guidance and get back to you as soon as I have their response.

We sincerely appreciate your patience and efforts.

Best regards,

Carmona A.

Intel Customer Support Technician

[Mehmet2]

Hello Carmona,the same problem appeared in the A WAY oUT game.

[Mehmet2]

hello again

[NormanS_Intel]

Hello Mehmet2,

Thank you for the update. I want to let you know that we are currently working on replicating the issue. We will provide an update in this thread as soon as we have more information. 

Best regards,

Norman S.

Intel Customer Support Engineer

[Mehmet2]

Hello Carmona

İs tehere any progress?

[NormanS_Intel]

Hello Mehmet2,

I wanted to let you know that we are still working on replicating the issue. So far, I have tested the three games you mentioned, and there have been no crashes during launch or gameplay. We will keep you updated on any new developments in this thread.  

Best regards,

Norman S.

Intel Customer Support Engineer

[DhannielM_Intel]

Hello Mehmet2,

Thank you for your patience. After replicating the issue, we did not encounter any crashes. We also tested launching, closing, and re-launching the application multiple times without any crashes.

There are some follow up question that I would like to ask;

1. Have you tried playing any non-Unreal engine based games? If yes, are those games are also crashing same with Ark Survival Evolved, Lunch Lady and Ranch Simulator?

2. Have your tested the game using our latest driver 32.0.101.5768 (WHQL Certified)? If not, please install this latest driver, but first uninstall the previous driver using DDU while on Windows safe mode.

If the game did crashes again after using the latest driver please let me know by sending us the game logs.

Please refer to this link on How to Get Log Files for the Intel® Graphics Command Center?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Mehmet2,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Mehmet2]

Hello again, when I start a different game called chained together and a way out va.chained in directx11, I do not get any errors, but after entering a way out, I experience a crash.

[DhannielM_Intel]

Hello Mehmet2,

It seems that you are only experiencing errors with A Way Out. This information is well noted. In the meantime, could you try playing any non-Unreal Engine-based games to see if they crash as well?

Additionally, have you tried using our latest driver, version 32.0.101.5768 (WHQL Certified)? If not, please install this latest driver. First, uninstall the previous driver using DDU while in Windows Safe Mode.

Lastly, if the game crashes again while using the latest driver, please send the game logs. You can refer to this link for instructions on how to obtain the game logs:How to Get Log Files for the Intel® Graphics Command Center?

I am looking forward hearing from you again.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Mehmet2,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Mehmet2,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards,

Dhanniel M.

Intel Customer Support Technician