Intel® ARC™ Graphics
Get answers to your questions or issues when gaming on the world’s best discrete video cards with the latest news surrounding Intel® ARC™ Graphics
1718 Discussions

metro exodus crash

addelucas123
New Contributor II
1,990 Views

Good night

 

I have a problem with Metro Exodus, with crashes when I arrive at a part of a mission the first mission crashes, there is no way to advance the game, then the performance is lower than expected, I did the clean uninstallation of Intel Arc drivers and reinstalled the new drivers, but the problem persists. I have everything on ultra with ray tracing activated and the quality of the extreme game and ray tracing on high and around 85 at 50 FPS, the performance This is very very low, something that should go from 100 to 105 FPS, please I need some drivers to correct that problem, the game runs DirectX 12 with the latest updates

Labels (2)
0 Kudos
15 Replies
addelucas123
New Contributor II
1,981 Views

I have to put the graphics on low to be able to advance the game, and I also want to comment that by setting the extreme graphics and ray tracing to no the performance reaches 144 to 125 FPS, and I would like it to be possible to play extreme with ultra ray tracing at between 100 and 105 FPS 1080p, which is why I need to report that incident

0 Kudos
Jean_Intel
Employee
1,927 Views

Hello addelucas123,

 

Thank you for posting back into the Intel communities. We will be more than glad to help you with the crashing issue when playing Metro Exodus. In order to better assist you, we would like to request more details about your issue. Please provide us with the following:

 

  • Which game distribution service did you use to obtain the game? (Steam, Epic Games, Microsoft Store, Xbox Store)
  • We understand that the game crashes in the first mission, but we would like to ask for a video reproducing the issue. It would help us better understand the crash to know where it happens and check the step-by-step to replicate the issue in case it is necessary.
  • When the crashing issue happens, do you receive an error message? If so, share a screenshot of the error message you encounter.
  • We appreciate the crash dump files you have shared. However, we want to request you to share a system report to check more details about your system to confirm your system environment and check if your unit is up to date. Create a report using the Intel SSU:
    • Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click on "Next"; and then "Save.

 

We understand that you also reported a performance issue, but we kindly request that one issue be reported per thread to assist the community and maintain order.

 

Best regards

Jean O.

Intel Customer Support Technician


0 Kudos
addelucas123
New Contributor II
1,923 Views

The game metro exodus, the GOG GALAXY platform is used, I sent you the game error file compressor, the problem persists, and then the performance is low, check the files on the GOG GALAXY platform and nothing, the problem persists and also installation clean the drivers, it's still going to crash, I must lower the quality and disable ray tracing, to be able to move forward, and please I would like you to release drivers to improve GPU performance and please drivers for red dead redemption 2 DX12, the problem is also I still have it, and tell him that please the Intel Arc A770 16GB graphics card must surpass RTX 3060 Ti 10% of the performance in all games and continue like this until it competes with RTX 3070 in some games, for example the modern APIs for example Vulkan and DX12

 

Of course, I congratulate the truth that the Intel Arc A770 graphics card and i7-11700K CPU, the truth is that it works quite well, fast, etc., but the performance is not what I expected, and we return to the same topic that the Intel Arc A770 GPU should Outperform RTX 3060 Ti in all modern games API Vulkan and DirectX 12, Intel Arc A770 should outperform demanding gaming and overall system performance and should be almost at the level of the RTX 3070 in some games, Please add Frame generation technology quite a bit good for both CPU, GPU and for you and players, if you add that you already surpass NVIDIA 100% And guaranteed, I would like there to be a fixed ticket for all the Intel driver and game engineers, for example red dead redemption 2 and cyberpunk 2077 added that technology and as I sent you a photo so you can see that the graphics is capable of moving frame generation, for example Intel Arc A380 6GB a mid-range to play medium and high because if you add frame generation it gives a lot of relief instead of playing 30 to 35 FPS will be able to play 50 to 55 FPS by activating frame generation, I give suggestions as you already know, and the truth is that when I ask you do it and the truth is that thank you very much for your work and also engineers I give a hand from Spain and nothing, I wish Intel would release more cards graphics from other providers, ASUS MSI, GIGABYTE etc, and I also thank you for accepting suggestions about Intel 1.2 and fix the problem, stability and performance DirectX 12 for Red Dead Redemption 2, and it's been a year since I released the product, my graph is already a year old, what's missing is to fix the problem and error DirectX 12 Red Dead Redemption 2, Please don't leave it behind, give it to the engineers

 

0 Kudos
Jean_Intel
Employee
1,900 Views

Hello addelucas123,

 

Thank you so much for sharing your feedback with us once again. Your comments and suggestions are greatly appreciated as they help us improve our products and enhance the user experience. We will make sure to pass them along to the appropriate team for review. Unfortunately, we are currently unable to commit to any updates.

 

As we mentioned before, to ensure that we can assist you efficiently, we recommend that you report one issue per thread.  We will continue to help you with the crashing issue in Metro Exodus. We understand that you are experiencing some performance issues and would like to improve the stability and performance of DirectX 12 for Red Dead Redemption 2; we previously received your recommendation about this matter, and we have forwarded your recommendation to the relevant team. However, we are unable to provide any updates on this matter.

 

Regarding the crashing issue, we suggest that you use the Display Driver Uninstaller (DDU) to remove any previous driver files and residues before installing the new driver 31.0.101.4887 again. For more instructions, check on how to use the Display Driver Uninstaller (DDU) to uninstall an Intel Graphics Driver, please refer to  How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver 

 

Best regards

Jean O.

Intel Customer Support Technician


0 Kudos
addelucas123
New Contributor II
1,890 Views

Good afternoon

 

I already told you that I uninstalled drivers with the program Display Driver Uninstaller (DDU) to Uninstall in safe mode, and I also installed the latest version 31.0.101.4887, the problem persists, I must lower the quality to be able to move forward; The problem I have with Red Dead Redemption 2 in DirectX 12 is, when I activate vertical synchronization and 144Hz, there is where the performance throws the low FPS, which would be 1 FPS, I must activate 50Hz and the synchronization disabled, to be able to play 50 at 60 FPS, I hope the drivers are about to arrive and correct that problem and performance, Please we need to do something, obviously you can't do anything about the drivers when it is released etc, But I remind you that Red Dead Redemption 2 activating 144Hz and synchronization vertical is there where it shoots me 1 FPS, I must disable synchronization and 50Hz

0 Kudos
Jean_Intel
Employee
1,875 Views

Hello addelucas123,

 

We understand that when playing Red Dear Redemption and enabling vertical synchronization at 144Hz, the game performance is very low. We invite you to report this matter in a new thread, sharing all the details you have in a new thread, as we are currently assisting you with the  Metro Exodus crashing problem.

 

We also want to apologize for the inconvenience. When reviewing your information, we are aware that you normally use the DDU to install the new drivers; however, this time you only mentioned having performed a clean installation, which we considered you executed the manual process without the help of the DDU. Since the issue remains even after uninstalling all the previous driver files using the DDU, we will now proceed to investigate this matter internally. We will post back as soon as we have more details.

 

Best regards

Jean O.

Intel Customer Support Technician


0 Kudos
addelucas123
New Contributor II
1,866 Views

Let's see, I already did the clean uninstallation, but the problem persists in the metro exodus, and please see if you can open another thread with the problem of red dead redemption 2 or fix it on the other side, please, it is greatly appreciated that do that,

 

 

greetings

David

0 Kudos
addelucas123
New Contributor II
1,866 Views

I'm going to open a new thread but for red dead redemption 2

0 Kudos
Jean_Intel
Employee
1,833 Views

Hello addelucas123,


We appreciate your efforts in opening a new thread about the Red Dead Redemption 2. We will be more than happy to continue supporting you through that channel.


About the Metro Exodus, we want to let you know that we are still looking into this matter, and we will try to replicate the issue internally. We will post back as soon as we have more information to share.


Best regards

Jean O.

Intel Customer Support Technician


0 Kudos
Jean_Intel
Employee
1,706 Views

Hello addelucas123,

 

Thank you for waiting for a response on this matter. We would like to let you know after researching this matter, we have tested the game, and we have not been able to replicate the crashing issue. You can take a look at the following video, showing the steps we followed. We would like to invite you to check the video and let us know if there is a step missing that we should try. We also understand that the FPS doesn't reach 80 FPS, as you mentioned; however, the frame rate was stable.

 

CX_2023-10-20_09-51-00_Metro Exodus_.png

 

However, based on this information and considering that you constantly run the DDU tool to update drivers. You should try re-installing the game and check if the issue remains.

 

Best regards

Jean O.

Intel Customer Support Technician

 

0 Kudos
addelucas123
New Contributor II
1,700 Views

RAY TRACING is set to high in the video you sent, if you put it in ultra ray tracing and then the quality of the extreme game and activate HAIRWORKS there is where it crashes and the performance is low, maybe the day after tomorrow I will send you the video and I will tell you zone and site, there is a mission where the first mission crashes when it is advancing, and you will see it

0 Kudos
addelucas123
New Contributor II
1,566 Views

It seems that the metro exodus has not crashed again, but the performance is still very low from 50 to 65 FPS all at maximum

0 Kudos
Jean_Intel
Employee
1,574 Views

Hello addelucas123,

 

Thank you for bringing to our attention the issues you encountered with our lab process. We sincerely apologize for the inconvenience caused.   We appreciate your willingness to help us improve by sharing a video of the game crashing. This would enable us to have a better understanding of the problem and avoid missing any details during our retesting of the game.

 

Best regards

Jean O.

Intel Customer Support Technician


0 Kudos
Jean_Intel
Employee
1,542 Views

Hello addelucas123,

 

We are pleased to hear that the game has not crashed again. We invite you to continue testing the game to see if any further crashes occur. If the crashing problem has been resolved, we will proceed to close the thread.

 

If you would like us to investigate the performance issue more deeply, please open a new thread to report the problem. As mentioned, to maintain order in the different threads, we advise users to open one thread per issue. Keeping threads organized helps us to better assist you.

 

Best regards

Jean O.

Intel Customer Support Technician

 

0 Kudos
Jean_Intel
Employee
1,459 Views

Hello addelucas123,


Since we have not received a response from you, we assume that the game crashing issue is now solved, so we will proceed to close the thread. If you would like us to look into the performance issue, you should open a new thread about this matter.


If you need any additional information, submit a new question, as this thread will no longer be monitored.


Best regards

Jean O.

Intel Customer Support Technician


0 Kudos
Reply