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missing funtions in intel arc command center

MattJ0401
Beginner
‎05-28-2025 02:07 PM
333 Views

so ive been having an issue with intel xe graphics command center. i just got a new tv which gets sent the auto low latancy to my tv which triggersd it into game mode. now my tv when its in game mode you cant do anything with bpicture settings until its out of game more and no matter what i do i cannot find the telemety overlay or anything involving low latancy. i know the computer has this funtion because its triggering it as soon as the software opens ive tried uninstalling with ddu in safe mode and without safe mode and no matter what i do i cant figure it out can some please help with this

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ArchieD_Intel
Moderator
‎05-29-2025 06:44 PM
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Hi MattJ0401,

 

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

 

  • When did the issue start? Is this working fine before?
  • Have you tried adjusting the graphics settings?
  • What game are you playing?
  • Is the issue happening on other games and applications as well?
  • Which gaming platform did you use to download the game?

 

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

 

If you have any questions, please let us know. Thank you.

 

Best regards,

 

Archie D.

Intel Customer Support Technician


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ArchieD_Intel
Moderator
‎06-03-2025 04:23 PM
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Hi MattJ0401,

 

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

 

Best regards,

 

Archie D.

Intel Customer Support Technician


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ArchieD_Intel
Moderator
‎06-08-2025 04:24 PM
195 Views

Hi MattJ0401,

 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

 

Best regards,

 

Archie D.

Intel Customer Support Technician


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