overwatch 2 arc b580 performance issue

[AsterCrash]

io good evening

I'm having performance problems with Overwatch 2. Attached is the SSU file. I couldn't capture it with Capframex because for some reason it doesn't recognize my Overwatch 2 as a game application.

Best regards, Henrique Keven.

[Mike_Intel]

Hello AsterCrash,

Thank you for posting in Intel community Forum.

For me to further investigate this issue, please help provide the following details:

1. Can you further explain the exact issue that you encounter?
2. Was it working fine before?
3. If yes, what was the last change made in the system before the issue started?
4. What is your game launcher?
5. What are the troubleshooting steps that you tried before?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[AsterCrash]

1. I'm having FPS drops and some quick freezes while playing
2. My first contact with Arc in Overwatch
3. I used DDU to uninstall the old version of the driver and install it again cleanly
4. I'm using Steam
5. Updating drivers cleanly with DDU

Note: I tested both DirectX 11 and 12 without upscaler, my game is configured on Epic because I believe my hardware is capable of handling it

[Mike_Intel]

Hello AsterCrash,

Thank you for a very detailed reply.

I may need to simulate this one in our lab and for me to replicate the issue, please help provide the following details.

1. Please share the screenshots of the game's graphics settings (in English).
2. If you are having the issue in a specific part of the game, please tell me or provide a guide on how to get the issue while playing.
3. Please use CapFrameX and generate a gameplay file for minimum of 5 minutes. Please check the link on how to install and generate JSON file here: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[AsterCrash]

Good evening, attached is the file in capframex and the game configs

[RandyT_Intel]

Hello AsterCrash,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Best regards,

Randy T.

Intel Customer Support Technician

[Novakaine]

I just wanted to reply to this to say that I am also getting performance issues with Overwatch 2

If it helps, my specs are as follows:
CPU: Ryzen 3700X
GPU: Intel Arc B580
RAM: 32GB 3200 MHz

What happens for me is that I get low frame rates, especially compared to my previous GPU, and the frame rates vary drastically (dipping as low at 30 and would only go as high as 140 which is much lower than my previous GPU). The game also has many micro stutters and sometimes it freezes outright and will hang for up to 20 seconds. I notice that many player models don't load until much later into the game and it seems like when certain effects appear on screen, it causes the game to freeze temporarily (again for up to 20 seconds completely in the worst cases). I've tried just about everything in the game to get it to work. I tried the game at low settings and changed to DX12 mode (it is in beta, but ironically this mode performs FAR worse than the native DX11 API). This game is completely unplayable for me and it's disappointing since the game, while it's the only one with these issues on this card, is one of my favorite past times.

[Mike_Intel]

Hello AsterCrash,

I hope this message finds you well.

I just want to update you that we are still checking and doing simulation for this issue.

However, let mw provide a recommendation and tell me if you will have the same issue.

Can you try to re-test with latest driver 32.0.101.6972? Here is the link:

Intel® Arc™ & Iris® Xe Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Novakaine]

I actually updated to this driver a few days ago and I've been playing overwatch for a few hours a day since then. The issues are almost completely gone specifically on DX12 (makes sense, I know Arc does not natively support DX11).

To run that game at the same FPS that my older GPU was able to achieve, I had to lower some settings (Shadow detail set to medium, local fog details and effects details set to lowest, Anti-aliasing off, dynamic reflections and ambient occlusion turned off)

There are still performance issues on some maps where the FPS dips to about half my avg FPS in most other maps, but the game is much more playable overall. The tiny freezes only happens maybe once or twice in a match if at all and it seems to load models and effects much faster (though there are still times where a model won't load for just a few seconds, nothing major).

It still performs worse than my older GPU overall, I'd say it's like 80% to perfect performance, but it's absolutely an improvement and I'm able to enjoy the game now. I hope you guys continue improving Overwatch performance, it's already much better! 

[Mike_Intel]

Hello AsterCrash,

Thank you for the feedback.

Let me also forward this feedback to the appropriate team who is handling the driver update.

I will provide an update on this thread once it is available.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello AsterCrash,

I hope you are doing well.

I just want to update you that I am doing further investigation of the issue. While doing that, let me also ask the following questions.

1. What are the game settings that you are using while playing the game so that I can recreate the issue using your settings? You may send a screenshot of this.
2. What are the driver versions that he used for testing?
3. Please share the troubleshooting that you have before contacting us to avoid duplicating the troubleshooting steps that we can suggest isolating the issue.

If you have questions, please let us know. Thank you.

@Novakaine

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello AsterCrash,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello AsterCrash,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician