roblem install

[ALAK]

Hi mate ihave problem after last update i cant install inte grapichs software i need help

[Lowroen]

Dude, you downloaded the driver
extract to folder-Resources-Extras

You can download it here.

[ALAK]

where can i find the extra files ?

[ALAK]

the old driver work its only the new driver  give me error 

[Earl_Intel]

Hi ALAK,

Thank you for posting in the communities!

For us to further investigate on the issue, kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[Cold_Burn]

I had this problem.

I used 7zip to open the EXE (install 7zip, right click on the Drive EXE, open with 7zip)

Find the "Extra" folder in the 7zip browser, extract it.
run the intel graphics software installer from the "extra" folder that you extracted.

If it says its installed I would just uninstall it with the graphics software installer exe and then run it again to install.

[bobbycold_h]

Hi all,

if problems persist please try removing the drivers using DDU. Follow this guide, re-install the newest applicable graphics driver and report back if the problem still occurs.

Best regards,

Robert W. (bobbycold_h)

[Earl_Intel]

Hi ALAK,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[ALAK]

i fix it on myself i should not disable event log service on windows if disable this service i cant install or run intel grapichs  software i dont know why 

[Earl_Intel]

Hi ALAK,

Thank you for sharing this update with us.

To further isolate the issue, can you try to download the latest graphics driver version, you can download it on this link: Intel® Arc™ & Iris® Xe Graphics - Windows*

Let me know if the issue still persists on the latest drivers.

Best regards,

Earl E.

Intel Customer Support Technician

[ALAK]

its stil  same problem 

[Earl_Intel]

Hi ALAK,

Thank you for your response.

No worries, I will further check on this, kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[ALAK]

[Earl_Intel]

Hi ALAK,

Thank you for providing the updated Intel SSU logs.

I'll check on this and provide an update on this thread as soon as I can.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi ALAK,

Thank you for patiently waiting.

Since I was unable to reproduce the problem, I have some clarifications regarding this issue:

• Kindly clarify what Windows process is preventing you from installing the Intel Graphics Software?
• May I know what driver version started this issue? or if this issue has been present since graphics driver version: 32.0.101.6325_101.6252 WHQL Certified?
• Have you already tried clean installation option with the graphics driver installation?
• Have you tried @bobbycold_h troubleshooting steps to uninstall the current graphics driver using DDU and installing the latest graphics driver afterwards?

Best regards,

Earl E.

Intel Customer Support Technician

[ALAK]

1- windwos event log
2-From the new software on first version 
3- The driver install but  Intel Graphics Software not installed 

[Earl_Intel]

Hello ALAK,

Thank you for your response.

Noted on this, I will further check on this internally and provide you an update on this thread as soon as I can!

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi ALAK,

Thank you for patiently waiting.

I'm still currently investigating on the issue you brought up.

If it's not much of a hassle, can you provide the application and system logs of the system.

1. Please provide an application event viewer log from your system. Below are the steps to generate the logs
   1. Right Click on the Start Button
   2. Click on Event Viewer
   3. Click on the chevron of the Windows Logs
   4. Right Click on the Application and select Save All Events As
   5. Save the file and send us a copy
   6. make sure to indicate the timestamp of the crash
2. Please provide an System event viewer log from your system. Below are the steps to generate the logs
   1. Right Click on the Start Button
   2. Click on Event Viewer
   3. Click on the chevron of the Windows Logs
   4. Right Click on the System and select Save All Events As
   5. Save the file and send us a copy
   6. make sure to indicate the timestamp of the crash

I need to collect the logs to further investigate the crashes on both a system and application level.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi ALAK,

I wanted to check if you had the chance to review my previous post on how to get the system logs. In order to decide on the appropriate course of action to address this issue, kindly inform me as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi ALAK,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician