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there is no option in the intel settings to stretch the screen

yukixdd
Beginner
392 Views

I wanted to set the resolution to full screen in csgo but there is no such option in the intel settings

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RandyT_Intel
Moderator
321 Views

Hi @yukixdd,

 

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

 

  • Please provide the SSU log report and share it here so I can review your system's configuration. 
  • Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.) 
  • Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
  • Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 
  • Could you please confirm which Intel application you're currently using? Is it Intel Graphics Command Center, Intel Arc Control, or Intel Graphics Software?
  • When did the issue first occur? 
  • Have you made any software or hardware changes to the system recently? 
  • What troubleshooting steps have you tried so far? 

 

I look forward to your response and am committed to resolving your issue promptly. 

  

Warm regards,  

  

Randy T.  

Intel Customer Support Technician  

 

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yukixdd
Beginner
189 Views

1. From below 2. Steam 3. Like yes 4. From below 5. Intel graphics control center 6. Well I downloaded csgo and wanted to set the resolution to full screen 7. Downloaded drivers 8. I wrote to NVIDIA support and they replied that it might be necessary to roll back the drivers and install the old Intel control panelСнимок экрана (6).pngСнимок экрана (7).png

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yukixdd
Beginner
189 Views

1. From below 2. Steam 3. Like yes 4. From below 5. Intel graphics control center 6. Well I downloaded csgo and wanted to set the resolution to full screen 7. Downloaded drivers 8. I wrote to NVIDIA support and they replied that it might be necessary to roll back the drivers and install the old Intel control panelСнимок экрана (6).pngСнимок экрана (7).png

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yukixdd
Beginner
189 Views

1.  Лог SSU  from below. 2. Steam. 3. yes. 4.  from below. 5.  graphics control center Intel. 6. Well, when I downloaded CSGO and wanted to set the resolution to full screen. 7. installed drivers. 8. I wrote to Nvidia and they said that maybe I need to roll back the driver and install the old Intel panel because I have an Optimus type laptop.

 

 

Снимок экрана (6).png

Снимок экрана (7).png

 

 

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RandyT_Intel
Moderator
170 Views

Hi @yukixdd,

 

To continue investigating and supporting your case, I just need a quick clarification. Kindly check your email, I’ve sent you a private message. Thank you!

 

Regards,  

  

Randy T.  

Intel Customer Support Technician  


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