valorant crashing when opening

[shinchan]

App: VALORANT-Win64-Shipping.exe
Module: igd12umd64.dll
ExceptionCode: c0000005 (access violation)
Driver version: 32.0.101.6987 (Intel integrated)
Display 1: DX12 Ultimate = disabled (Intel)
Display 2: DX12 = enabled (dedicated GPU)
App path: E:\[REDACTED]\Riot Games\VALORANT\...
Timestamp: 2025-09-13T09:42:35Z


this module is crashing , how to  fix it??  i tried reseting the pc , even updating the drivers , but it wont update , it stays the current version only which is 32.0.101.6987 . 

[Mike_Intel]

Hello shinchan,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the model of your Graphics controller?
2. What is the model of your processor?
3. What is the brand and model of your system?
4. Was it working fine before?
5. If yes, what was the last change made before the issue started?
6. How did you update the driver to version 32.0.101.6987?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[shinchan]

1) intel R uhd graphics, Nvidia geforce rtx 3050 6gb

2) 13th gen intel(R) Core(Tm) i5-13420H

3) Acer Aspire A715-79G

4) yes when I changed it to integrated graphics it started troubling, before it was fine

5) answered above

6) I guess there is a software which automatically recognize your driver, something intel support, I updated from there

[Mike_Intel]

Hello shinchan,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello shinchan,

Thank you for the update.

Based on your reply, let me ask some clarifications.

1. May I know why did you change the Graphics when you already have Nvidia GeForce RTX 3050?
2. Let me share this link of you want to set which Graphics to run on your apps. How To Set the Default GPU for Applications and Games
3. Also, me share the latest intel generic graphics driver: Intel® Arc™ & Iris® Xe Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[shinchan]

1) I went to nvidia control panel and then clicked on program settings and under valorant. Exe, I clicked on integrated graphics, I did that because I thought it will work better with intel and rtx 3050 working together, but now when I changed it back to global setting (nvidia gpu) , it works now but sometimes it crashes, then I have to delete intel graphics and reinstall automatically after restart and then it works fine, may I know what could be the reason of it happening

2) thanks

3) it doesn't update, no matter how many times I do that update it goes back to the previous version only, how do I verify that new version is updated

[Mike_Intel]

Hello shinchan,

Thank you for the update.

To answer your question, it is possible that the drivers of the 2 Graphics are having conflict.

Regarding the issue that the driver is rolling back, you may follow these steps:

1. Go to the Windows Device Manager
2. Click Display adapters
3. Open the graphics display adapter
4. Click the Driver tab then click Update Driver
5. Click "Browse my computer for drivers"
6. Choose "Let me pick from a list of available drivers on my computer"
7. Choose "Microsoft Basic Display Adapter" then click Next
8. Update the graphics driver to the latest version. Refer on How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*
9. Reboot the system

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello shinchan,

I hope this message finds you well. 

I am just making a follow up to check if you were able to review my last post.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel · Accepted solution]

Hello shinchan,

I hope you are having a good day.

I am sending another follow up to check if you tried my last recommendation. Let me also add, since your system has NVIDIA. you may also further check with NVIDIA and Acer to further check the issue and on how to properly use which Graphics to use for the game that you are playing.  

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician

[shinchan]

Sorry for delay, answer, yes thank you finally my drive got updated and valorant started working