何时修复B580玩APEX地图上某些地方发光的问题

[许聪聪]

已经反应很久了，老驱动没问题，新驱动一直没修

[VivekS_Intel]

Hello Xu Congcong,

I hope you are doing well.

Thank you for posting your query on the Intel Community Forum! We definitely understand how frustrating it can be when your favorite games don't look quite right, especially on a powerful card like the B580.

Regarding those glowing areas and texture issues in Apex Legends*, our engineering team is currently investigating this behavior to find a permanent fix.

In the meantime, you can try this quick workaround to get back into the action:

• Adjust VRAM: Try reducing your in-game VRAM usage setting to 2GB. This has helped stabilize the visuals for many players while we work on the driver side.

For more technical details and to track our progress, please keep an eye on our official support article here:

• Apex Legends* has Texture Issues on the Ground/Scenery with Intel Graphics Drivers

We also just released a new driver, version 32.0.101.8737, which you can find here:

• Download Latest Intel® Arc™ Graphics Driver

Pro-tip: We recommend performing a clean installation of this driver to ensure the best results. Please give this latest update a try and let us know if it clears things up for you!

Best regards,

VivekS,

Intel Customer Support Technician 

[许聪聪]

游戏内显存如何调整

[VivekS_Intel]

Hello 许聪聪 ,

请注意，我只能用英语支持你。我用网络翻译工具翻译了这条回复，因此可能存在一些不准确的翻译 

Thank you for your response. Please find the guidance below on how to adjust your settings to reduce VRAM usage to 2GB.

How to Reduce VRAM to 2GB in Apex Legends

You can find the specific setting for memory allocation within the game's menu:

1. Launch Apex Legends and open the Settings menu (gear icon in the bottom right).
2. Navigate to the Video tab at the top of the screen.
3. Scroll down to the Advanced section.
4. Locate the Texture Streaming Budget dropdown menu and select 2GB VRAM.

Driver Update Verification

Additionally, please let us know if installing the latest Intel Arc Graphics Driver helped in resolving the issues you were experiencing.

If you have not downloaded it yet, we recommend updating to the latest version : Download Latest Intel® Arc™ Graphics Driver

We look forward to your update on whether these steps have improved your experience.

Best regards,

VivekS,

Intel Customer Support Technician 

[许聪聪]

我已经设置到低于2G以下的显存，我的显卡驱动也是最新的，这是我的显卡驱动图

[VivekS_Intel]

Hello 许聪聪 ,

Thank you for providing that update and for sharing the screenshot of your current driver version.

We apologize for the inconvenience this has caused. Please be assured that we are currently investigating these texture issues. In the meantime, we recommend keeping an eye on the following article : Apex Legends™ has Texture Issues on the Ground/Scenery with Intel Graphics Drivers

While our investigation continues, we suggest updating your driver to the latest release, 32.0.101.8737, when you have a moment. Please let us know if you notice any changes or improvements after performing the update.

Best regards,

VivekS,

Intel Customer Support Technician 

[ggbond02]

我更新了8737版本，直接无法启动了，以下是报错：commandline: "D:\SteamLibrary\steamapps\common\Apex Legends\r5apex_dx12.exe" -steam -game R2
title: Fatal Error - Engine Error
error: [DXGI_ERROR_DEVICE_REMOVED] : 0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.

目前只有8629及以下可以正常启动，以上的版本全部无法启动
1.Steam平台启动的Apex Legends
2.Ultra 7 265K+A770 16G，32G D5 5600 MHz内存，主板是微星PRO B860M-A WIFI
3.Windows版本是win11专业工作站版26200.8246

具体触发情况：
1.点击启动游戏静默闪退，表现为什么都没加载出来，后台进程还未加载完成就消失了

2.点击启动游戏进入游戏开屏动画，但是未进入选择服务器界面就闪退，此时会给出报错信息error: [DXGI_ERROR_DEVICE_REMOVED] : 0x887A0006 - DXGI_ERROR_DEVICE_HUNG

我观察过任务管理器，大部分静默闪退的情况下游戏进程都没有加载正常内存大小，仅不到300mb就迅速闪退，在开屏动画闪退的情况是会加载到正常大小