我在玩《APEX》时，地图的一些地方会发出这种绿色或者红色的光

[许聪聪]

图片在附件里面

[CM_Intel]

Hello 许聪聪,

许聪聪请注意，我只能用英语支持你。我用网络翻译工具翻译了这条回复;因此，可能存在一些不准确的翻译。

Thank you for posting your query on the Intel Community Forum!

I understand you’re seeing unusual green or red glowing areas during gameplay, and I’m here to help look into this for you.

To assist you further and investigate the issue more effectively, I kindly request you to provide the following detail:

1. Please provide these details so that we can assist you further.

2. Could you please provide the game version you are currently using?

3. Did the issue begin after a recent driver or game update?

4. Does this issue occur only in Apex, or have you noticed it in other games or applications as well?

5. When did you first start noticing the green or red glowing areas?

6. Does the issue occur every time you play, or only in specific matches or locations on the map?

7. SSU (System Support Utility) report

You can download the SSU tool using the link below:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Please note: While generating the SSU report, kindly uncheck the “Networking” option.

Best regards,

CM

Intel Customer Support Technician

[CM_Intel]

Hello 许聪聪,

I hope you’re doing well.

I’m reaching out to follow up on our previous communication regarding your reported issue. At your convenience, could you please share the details related to your system configuration? This will help us better understand the situation and provide more accurate guidance.

Thank you for your time and cooperation. We look forward to your update.

Best regards,

CM

Intel Customer Support Technician

[许聪聪]

你好，很抱歉现在才回复您，过去几周忙于学业，当时看见了您的回信却未能回复，我对我的行为十分抱歉

这种地图出现绿光或红光的现象只会出现在在《APEX》当中“世界尽头”这张地图当中，也只有特定的一部分区域会有。

我的驱动版本是最新经过WQ认证的版本

附件是SSU的TXT文件

[CM_Intel]

Hello 许聪聪,

Thank you for sharing the logs with us. We have reviewed them, and based on our analysis, we kindly request you to perform the steps outlined below:

Please update your motherboard BIOS to the latest version using the following link:

https://www.msi.com/Motherboard/MAG-B760M-MORTAR-WIFI-II/support

After updating the BIOS, please ensure the following BIOS settings are configured as indicated: 

Above 4G Decoding: Enabled

Resizable BAR: Enabled

CSM (Compatibility Support Module): Disabled

We request that you try reducing the VRAM usage to 2GB, then check whether the issue persists.

Additionally. We recommend updating the game to the most recent patch or version, as this can help rule out any previously identified issues fixed by the developer.

If the issue continues after completing the steps above, please let us know. We will be glad to assist you further.

Thank you for your patience and cooperation.

Best regards,

CM

Intel Customer Support Technician

[许聪聪]

你好，我目前没法更新bios，上面三个选项我确认是按照您说的一样，后面的VRAM并不清楚

[CM_Intel]

Hello 许聪聪,

I hope you are doing well. Thank you for the update.

We understand that you are currently unable to update the BIOS. Please proceed with the BIOS update when convenient and let us know the outcome once completed.

In the meantime, we kindly request you to update the graphics driver to the latest version using DDU (Display Driver Uninstaller) and check if the issue persists afterward.

Additionally, to help us investigate this further, could you please provide the details below:

1.  Did the issue begin after a recent driver or game update?
2. Does the issue occur only in Apex, or have you noticed it in other games or applications as well?
3. When did you first start noticing the green or red glowing areas?
4. Does the issue occur every time you play, or only in specific matches or locations on the map?
5. Could you please confirm whether this issue occurs on a specific map only, or does it happen across all maps?

Once we receive this information, we will continue assisting you accordingly.

Thank you for your cooperation.

Best regards,

CM

Intel Customer Support Technician

[CM_Intel]

Hello 许聪聪,

I hope you’re doing well.

I am following up regarding our previous conversation to check whether you were able to perform the recommended updates. When you have a moment, kindly let us know the outcome.

Additionally, we would appreciate it if you could share the requested details so that we can review the information and continue assisting you accordingly.

Thank you for your time and cooperation. We look forward to your response.

Best regards,

CM

Intel Customer Support Technician

[CM_Intel]

Hello 许聪聪,

I hope you are doing well.

As we have not received a response to our previous follow‑up, we will be proceeding with closing the inquiry at this time.

Please note that if you require further assistance, please submit a new question, as this thread will no longer be monitored.

For your reference, you can always check for the latest updates and related information in the following Intel support article:

Apex Legends* has Texture Issues on the Ground/Scenery with Intel...

Thank you for your time and understanding.

Best regards,

CM

Intel Customer Support Technician