APEX the game has encountered a problem

[fin66]

Here is my PC information: I am using a custom-built desktop with an Intel Arc A770 GPU running the latest drivers. I have Re-size BAR enabled, and all other driver settings are at their defaults. I used a driver uninstaller tool to perform a clean install and updated to driver version 8331, which resolved some issues. However, I am still experiencing ground texture abnormalities on the 'Broken Moon' map. It manifests as large blocky squares, and grass textures fail to render. I downloaded the Apex Legends client through Steam, and I have also tried launching it via the EA App, but the problem persists I am very eager to get this resolved as soon as possible. I truly appreciate your attention to this matter and hope for a swift resolution.

[VivekS_Intel]

Hello th z,

I hope you are doing well. 

Thank you for posting your query on the Intel Community Forum! 

We understand you are experiencing ground texture abnormalities and rendering issues on the "Broken Moon" map while using your Intel Arc A770 GPU, despite performing a clean driver installation. 

Intel is currently investigating this issue. In the meantime, please try reducing the VRAM usage to 2GB within the game settings as a temporary workaround. 

Our debug team is working on a resolution, and updates will be provided directly via this support page:

Apex Legends* has Texture Issues on the Ground/Scenery with Intel Graphics Drivers 

'

Additional Information

If the issue persists after following these steps, we will need more technical details to investigate further. Please provide an Intel® System Support Utility (SSU) log file:

1. Download the SSU tool here.
2. When generating the report, please uncheck the "Network" box to ensure your privacy.
3. Save the file and attach it to your next reply. 

This will help us identify your specific hardware configuration and driver versions to provide a more targeted solution.

If you need additional information or further assistance, please feel free to contact Intel Customer Support.

Best regards,

VivekS

Intel Customer Support Technician

[VivekS_Intel]

Hello th z,

I hope you’re doing well.

I’m reaching out to check in and see if you’ve had a chance to try the temporary VRAM workaround we discussed for the "Broken Moon" texture issues. I know how much of a hassle it is when technical bugs interrupt your gaming, and I want to make sure we’re moving toward a solution for you.

If you have a moment to share your SSU log or provide a quick update on whether the settings change helped, it would be greatly appreciated. This helps our team ensure the fix we are working on covers your specific setup.

Whenever you're ready, just reply to this message. We’re here to help! 

Best regards,

VivekS

Intel Customer Support Technician 

[Ramgound_Intel]

Hello th z,

Thank you for your message.

Since we haven’t received a response from you regarding the requested details or update, we will proceed with closing this inquiry for now.

If you still need assistance, please feel free to submit a new question, as this thread will no longer be monitored.

We’ll be happy to support you further whenever you’re ready.

Best Regards

Ramgound

Intel Customer Support Technician