ARC B580 - Bad video encoding performance with "Hardware Accelerated GPU Scheduling" turned on

[Janthor]

I've had my ARC B580 for about a month now and it's an exceptional piece of hardware, but one thing that bothers me and that seems like a driver bug is that having "Hardware Accelerated GPU Scheduling" turned on in Windows settings makes live recording of gameplay, streaming and remote-playing have really bad performance.

You either get a ton of dropped frames on your recorded video, or a major performance impact on the game you're playing. Having HAGS turned off fixes this issue almost fully (you still experience a performance drop, but not nearly as intense), on the other hand though, the overall performance of the GPU drops, especially when frame generation is involved. 

I'd like to see if there's anything I can do to fix this one issue I have with this GPU, and I can provide with any information necessary for diagnosing it.

System Specs:
Processor: Ryzen 5 7600
GPU: Intel Arc B580
RAM: 16 GB DDR5 @ 6000Mhz
Mobo: Maxsun Challenger B650M WIFI
PSU: Cooler Master G600 

Extra info:
XMP/EXPO enabled
Resizeable BAR enabled
Above 4G decoding enabled
Previous drivers uninstalled with DDU

[JedG_Intel]

Hello Janthor,

It appears that you're observing an issue when "Hardware Accelerated GPU Scheduling" is turned on. We appreciate your effort for bringing this to our attention.

For me to address this properly, please share the information below.

1. Was the issue present from the start if using the card?

2. Have you performed any troubleshooting steps?

3. If possible, kindly share a short video clip demonstrating the issue.

4. Is the issue isolated to a specific recording software or games?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Janthor,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Janthor,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician