ARC B580 glitch in WOT

[Fau2]

From the left side. artefacts in the form of squishy cubes. The battle itself in the game without glitches. 2k Ultra settings.

I514600KF  MSI PRO Z790-P WIFI (MS-7E06)

Sparkle ARC B580 12G OC

16*2 DDR5 6000 Kingston Fury  KINGSTON SKC3000S1024G

HIGH POWER Elite 850W

Driver version 32.01.101.6559

Operating System: Windows 11 Pro(10.0.26100 Build 26100)

[JedG_Intel]

Hello Fau2,

Thank you for posting on Intel Community Forum.

I understand that you're seeing artifacts while playing a game. The video that you posted was really helpful for me to have a wider view of the issue. It would also be helpful if you can share the information below.

1. By WOT, are you referring to World of Tanks?

2. Was this working fine before?

3. Did you make any recent changes to the system?

4. Is the issue isolated to this game?

5. Which digital game distribution platform are you using to play the game (Steam, Epic Games, etc.)?

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[Fau2]

1. Yes. World of Tanks.

2. Yes. All games working fine before. Before Arc b580 it was Nvidia 1660 OC 6Gb. without working glitches.

3.  I replaced the video cards. Removed the nvidia driver with the DDU utility and installed new Intel drivers  (Intel® Arc™ & Iris® Xe Graphics - Windows gfx_win_101.6559). 

4. I'm testing a few games on a new video card, I found one glitch only in the World of Tanks game, in a certain mode of the game (different background) The battle itself without any glitches. The video card does not throttle, did not overclock. stable 60C.

5. I use Wargaming.net Game Center. Reinstalled after this glitch. No changes. 

Thank you. I just want to help Arc community to do best products.

[JedG_Intel]

Hello Fau2,

Thank you for sharing all this information. I have looked into the matter, and I want to let you know you know that we are aware of the current issue with World of Tanks. We are actively investigating this issue and will provide you with an update as soon as possible.

For reference, please check this link.

Your patience and understanding are greatly appreciated as we work to resolve this matter. If you have any further questions or need additional assistance, please feel free to let me know.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi Fau2,

We are currently investigating this issue and would appreciate further details regarding the problem you are experiencing.

1. It has been noted that the issue occurs in a specific game mode. Kindly provide the replication steps, as the attached video was in a different language.

2. Please try to test by setting the "Light Quality" to a level lower than "High" and check if the issue persists.

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[Fau2]

I tryed  setting the "Light Quality" in Low ans Middle - without issues. "Light Quality" High, Maximun and Ultra - with issues.

Thank you. 

[JedG_Intel]

Hi Fau2,

Thank you for sharing the outcome with me. Could you please also share the replication steps for us to investigate further?

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[Fau2]

World of Tanks, game mode - Onslaught.

lighting_quality settings issue. 

Low, Mediun - no issue.

Ultra,Maximum, High - with issue.

Dtivers version 32.0.101.6632

[JedG_Intel]

Hello Fau2,

Thank you so much for your effort and cooperation. We'll use this information for our investigation then we'll give you an update once we have one.

Best regards,

Jed G.

Intel Customer Support Technician

[NormanS_Intel · Accepted solution]

Hello Fau2,

I sincerely appreciate your patience and understanding. After extensive testing and replication, we have determined that upgrading to the latest graphics driver version 32.0.101.6972 successfully addresses the issue. I kindly suggest updating your graphics driver to this version.

Prior to the update, please ensure a clean installation by utilizing Display Driver Uninstaller (DDU) to eliminate any residual components of the previous drivers. This step is essential for achieving optimal performance.

Once you have completed the update, we would be grateful if you could inform us of the results. Should the issue persist, we are more than willing to continue our investigation.

Best regards,

Norman S.

Intel Customer Support Engineer

[Fau2]

Thx! All works well now!  

[NormanS_Intel]

Hello Fau2,

Thank you for your response. I'm pleased to hear that everything is functioning well now. As a result, I will be closing this inquiry. Should you need any further assistance, please feel free to submit a new question, as this thread will no longer be actively monitored.

Best regards,

Norman S.

Intel Customer Support Engineer