Alan wake 2 crashes in multiple fights, making the game unfinishable on intel arc b570/b580

[Rainout]

Alan Wake 2 crashes all the time on the ending fight of the DLC "House in the Lake" and during the fight with multiple taken on Lake Cauldron, making the game unfinishable. It crashes with this message after some time during both fights.

Have tried DDU, clean instalation, lowering graphics, still crashing after everything. Haven't tried old drivers, currently on latest drivers.

There a couple of post in the intel insiders Discord, and one here on this reddit post, so i guess its happening recently: https://www.reddit.com/r/AlanWake/comments/1p215t7/lake_house_gpu_crash_in_level_5/ Any help is appreciated.

[RandyT_Intel]

Hi @Rainout,

Thank you for posting in the community. I’d like to further investigate this issue. Based on the error message, it may be related to the game itself, but to confirm, please provide the following details:

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Screenshot of Event Viewer logs – This will help us determine whether the recorded error is related to the game application or the graphics driver.
• Crash dump file – Please follow the steps in [Generate a kernel or complete crash dump - Windows Client | Microsoft Learn] to generate the file.
• In-game settings – Share your current settings so we can check if any configuration might be contributing to the crashes.
• The error message suggests contacting Epic support. Have you already reached out to them? If yes, please share their feedback.
• Have you updated your motherboard BIOS to the latest version?
• Are you using an extended monitor or just a single display?
• Any hardware or software changes made to the system before this issue started?
• Please provide the exact make, model, and wattage of your PSU.

Once I receive this information, we can proceed with further troubleshooting. Looking forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

[Rainout]

I have filled almost all Info on the github issue here: https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/1279 , sadly is a regression bug because I was able to complete the game using driver version  32.0.101.6790 . 

[RandyT_Intel]

Hi @Rainout,

Thank you for the update. I reviewed the link you shared, and based on my checks, our team is currently investigating the issue. To keep our responses organized and avoid repetitive or conflicting recommendations from the community, I suggest waiting for the team’s complete analysis on GitHub. With that in mind, would you be able to focus on the main thread you initially reported and close this similar thread?

Best regards,

Randy T.

Intel Customer Support Technician