Hi @Rainout,
Thank you for posting in the community. I’d like to further investigate this issue. Based on the error message, it may be related to the game itself, but to confirm, please provide the following details:
- Please provide the SSU log report and share it here so I can review your system's configuration.
- Screenshot of Event Viewer logs – This will help us determine whether the recorded error is related to the game application or the graphics driver.
- Crash dump file – Please follow the steps in [Generate a kernel or complete crash dump - Windows Client | Microsoft Learn] to generate the file.
- In-game settings – Share your current settings so we can check if any configuration might be contributing to the crashes.
- The error message suggests contacting Epic support. Have you already reached out to them? If yes, please share their feedback.
- Have you updated your motherboard BIOS to the latest version?
- Are you using an extended monitor or just a single display?
- Any hardware or software changes made to the system before this issue started?
- Please provide the exact make, model, and wattage of your PSU.
Once I receive this information, we can proceed with further troubleshooting. Looking forward to your response.
Best regards,
Randy T.
Intel Customer Support Technician
