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Apex Legends texture issue

OuqiYasuoji
Beginner
616 Views

Hello, I am a player of Apex Legends. Recently, strange halos have appeared on the textures of some maps (such as World's Edge) and certain weapons, which have never occurred in other games. Additionally, mosaic-like patterns have appeared on the ground of some maps, especially on water surfaces.
It had never appeared in driver versions 101.8425 and earlier, but it has been present for nearly half a year.
I am a Chinese user. This article was translated by me using translation software, and there may be some expression errors. Please forgive me. The following is the original Chinese text.

您好我是APEX Legends的玩家最近部分地图例如世界尽头和部分武器的贴图会出现奇怪的光晕而其他游戏则不会出现这种情况。同时在部分地图的地面也有马赛克,尤其是水面。
阿联酋在101.8425驱动版本及先前版本不会出现,而今晚已经出现接近半年时间了。
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3 Replies
StanleyB_Intel
Moderator
573 Views

Hello OuqiYasuoji,


Thank you for contacting the Intel Community Forum.


To help me narrow down the cause and find a solution, could you please provide a bit more information:


  • Are you using a laptop or desktop computer? What's the model?
  • Are you running Integrated Processor Graphics or a Discrete Graphics card? Which model specifically?
  • What's your current Apex Legends version?
  • What gaming platform are you playing on? (e.g. Steam, Epic Games)
  • What's your current graphics driver version?
  • What operating system and build version are you running?
  • What troubleshooting steps have you done to fix this issue?
  • On which specific maps do you notice these mosaic-like patterns?
  • Kindly provide us with screenshots of your display and graphics settings within the game or application.


You may download and install our System Support Utility tool so we can better understand your system's configuration. To get the tool, please visit Intel® System Support Utility for Windows*


Here's a quick guide on using the Intel SSU:

1. Download and launch SSU.exe.

2. Check the box for "Everything."

3. Click "Scan."

4. When the scanning is complete, click "Next."

5. Click "Save."

6. Please send the saved file here.


Once I have this information, I will be glad to guide to recommend the most appropriate next steps and identify potential solutions. Please feel free to ask if you have any questions.


Best regards,

Stanley B.

Intel Customer Support Technician


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StanleyB_Intel
Moderator
493 Views

Hello OuqiYasuoji,


Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.


Best regards,

Stanley B.

Intel Customer Support Technician


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StanleyB_Intel
Moderator
436 Views

Hello OuqiYasuoji,


I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Stanley B.

Intel Customer Support Technician


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