Arc B580 BSOD (igdkmdnd64.sys) in Battlefield 6

[gkevingg]

Dear Intel Community,
My Arc B580 consistently triggers Blue Screen of Death (BSOD) errors citing  igdkmdnd64.sys  during Battlefield 6 gameplay. Issue progression is as follows:
Issue Timeline
• Initial Symptom: Frequent game crashes to desktop with  DXGI_ERROR_DEVICE_HUNG .
• Current State: Progressed to consistent BSODs with  igdkmdnd64.sys  as the fault module.
Critical Observations
• Trigger Pattern: Crashes occur exclusively when XeSS Frame Generation (XeSS-FG) is enabled.
• Pending Verification: Stability with XeSS-FG disabled requires further testing.
Tested Drivers (Clean install via DDU)
• 31.0.101.8531 → BSOD ( igdkmdnd64.sys )
• 31.0.101.8432 → BSOD ( igdkmdnd64.sys )
• 31.0.101.8509 → BSOD ( igdkmdnd64.sys )
System Configuration
• CPU: Intel Core i5-13600KF
• Motherboard: Maxsun B760i ITX (Latest BIOS)
• GPU: Intel Arc B580
• RAM: 16GB DDR4 Single Channel @ 3200MHz (XMP Enabled)
• OS: Windows 11 Pro 23H2
• BIOS: Re-Size BAR + Above 4G Decoding Enabled
• PSU: 650W 80+ Gold
• Key Validation: RTX 3070(similar power draw) runs stably on same platform.
Core Questions
1. Is the  igdkmdnd64.sys  BSOD officially recognized as linked to XeSS-FG in the tested drivers?2. Does progression from  DXGI_ERROR_DEVICE_HUNG  to driver-level BSOD indicate a fundamental error handling flaw?3. How to differentiate software defect vs. hardware failure? (Note: RTX 3070 stability confirms platform integrity)
Full minidump files available upon request.
Keywords: Arc B580, XeSS Frame Generation, igdkmdnd64.sys, Battlefield 6, BSOD, Driver 8531,Driver 8432, Driver 8509

[RichardC_Intel]

Hello gkevingg

Thank you for raising this concern via the Intel Community.

To better understand the issue, I would like to gather some additional information that will help to isolate the issue encountered on your B580 GPU.

Was this working before?

Did you make any changes to the system before the issue started?

Have you tried installing the latest driver version 32.0.101.8626?

Does the issue also happen in different games? If yes, please provide the other list game affected

Additionally, to better understand your system's configuration, we kindly request to provide the System Support Utility Logs

Here are the steps on How to get the Intel® System Support Utility Logs on Windows*

Download and launch SSU.exe.

Check all the box except for networking.

Click "Scan."

When the scanning is complete, click "Next."

Click "Save."

Please send the saved file to us.

Your response will help us further investigate the issue and provide the most suitable troubleshooting steps.

Best regards,

Richard C.

Intel Customer Support Technician

[gkevingg]

I’ve updated to the latest driver 8626 and replaced my power supply.But recently I found during the shader validation phase upon launching BattleField 6, my PC would occasionally black-screen and reboot (not BSOD). I suspected PSU aging might have caused previous BSODs and current instability.

Separately, in a Battlefield 6 BSOD thread, other players advised enabling "Hardware-accelerated GPU scheduling" on my system. After replacing the PSU and enabling this feature, Battlefield 6 no longer triggers black-screen reboots or BSODs. Further testing is needed to confirm stability—I’ll share logs later.

[gkevingg]

That's the SSU logs.

[RichardC_Intel]

Hello gkevingg

Thank you for sharing this information and logs. Please be informed that I am currently reviewing the details of your issue to ensure I provide you with accurate and effective assistance. I will update you as soon as I have more information.

In the meantime, if you have any additional questions, further details to share, or need clarification on anything, please feel free to let me know. 

[DarwinC_Intel]

Hello gkevingg,

Thank you for sharing the details regarding the BSOD you encountered. We wanted to provide you with a quick update based on our internal testing and analysis.

We can confirm that the issue is reproducible on our end. Based on our investigation so far, there is no direct correlation between the igdkmdnd64.sys BSOD and XeSS‑FG. The igdkmdnd64.sys error generally points to the graphics driver, which is an area our team is actively working to further investigate.

After reviewing the symptoms and test results we’ve observed, the issue appears to be more closely related to the graphics driver rather than XeSS‑FG itself. As a general guideline, BSODs associated with hardware failures tend to occur randomly and are often linked to recent hardware changes, overheating, or specific hardware‑related stop codes. In contrast, software‑related BSODs are more commonly triggered when running specific applications or following driver or software updates. In this case, the behavior aligns more closely with a software/driver‑related issue.

Please rest assured that we are actively investigating the BSOD you reported. We will continue our analysis and will get back to you as soon as we have additional findings or updates to share.

Thank you for your patience and cooperation.

Best regards,

Dawrin C.

Intel Customer Support Engineer

[DarwinC_Intel]

Hello gkevingg,

I hope you are doing well.

I would like to provide you with an update regarding the issue you reported. I have tested the latest graphics driver, version 32.0.101.8737, and so far, I have not encountered the same error you raised.

During testing:

• No BSOD was observed (please see the attached video for reference).
• I also tested a mission in BF6, and no BSOD occurred. You may view the recording here:
  • https://youtu.be/YUMRqmLaxF8

Could you please confirm whether the issue is still persisting on your end after updating to this driver version?

Thank you for your time, and I look forward to your feedback.

Best regards,

Dawrin C.

Intel Customer Support Engineer

[SeanD_Intel]

Hello @gkevingg,

I hope you are doing well. I would like to kindly follow up regarding our recent recommendation and check if there are any updates at your convenience.

Please feel free to let me know if you require any additional information from my end. I would be happy to assist.

Thank you, and I look forward to your response.

SeanD.

Intel Customer Support Engineer

[DarwinC_Intel]

Hello @gkevingg

I am writing to follow up on our previous communication, as we have not yet received your response. We would like to kindly check if there are any updates regarding the issue you encountered.

Additionally, could you please provide us with the results after replacing the PSU? This information will help us determine the next steps and assist you more effectively.

If you have already performed the replacement, we would appreciate any details you can share, including whether the issue persists or has been resolved.

Looking forward to your update.

Darwin C.

Intel Customer Support Engineer

[gkevingg]

I'm truly sorry for not paying attention to the community for a while, as I didn't check it frequently after the issue was resolved. After testing after the last power supply replacement, I concluded that the power supply was the cause of the blue screen. Initially, I thought it was the graphics card driver, but it wasn't.