Arc B580 performance in The Finals

[Bayleaf]

Hello, I recently helped my brother upgrade his machine with a B580 and noticed that The Finals performs worse than before. It is definitely under performing relative to the class of card, but it seems consistent with videos I've seen. The previous card was an Nvidia GTX 1660 super, which should be considerably weaker. I am wondering if the reasoning could be investigated? Thanks!

[CM_Intel]

Hello Bayleaf,

Thank you for posting your query on the Intel Community Forum!

Thank you for sharing your observations regarding the performance of The Finals after upgrading to the Intel® B580 graphics card. We understand your concern and we appreciate you bringing this to our attention.

To proceed further with a detailed investigation, we kindly request your assistance in providing the following information:

1. A clear description of the exact issue you are experiencing (for example, FPS drops, stuttering, crashes, or visual artifacts). If possible, please share a short video demonstrating the issue.

2. Please provide your current in‑game graphics used while testing, including resolution, quality presets, and any enabled features (such as upscaling or ray tracing).

3.Kindly let us know the platform from which The Finals was downloaded (for example, Steam, Epic Games Store, etc.). If available, please include the download link.

4. SSU (System Support Utility) Report:

Please generate and share an SSU report to help us review the complete system configuration. You can download the SSU tool using the link below:

How to get the Intel® System Support Utility Logs on Windows*

Please note: While generating the SSU report, kindly uncheck the “Networking” option.

Once we receive the requested details, we will continue the analysis and provide further guidance accordingly.

Thank you for your cooperation and support. We look forward to your response.

Best regards,

CM

Intel Customer Support Technician

[CM_Intel]

Hello Bayleaf,

I hope you are doing well.

I am following up on our previous communication regarding the information requested to further investigate the performance concern you reported with The Finals.

At your convenience, could you please provide the requested details so we can continue our analysis and assist you further? If you have any questions or need help gathering the information, feel free to let us know.

Thank you for your time and cooperation. We look forward to your response.

Best regards,

CM

Intel Customer Support Technician

[CM_Intel]

Hello Bayleaf,

I hope you are doing well.

This is a follow-up regarding your reported performance concern with The Finals. As we have not received the requested information required to proceed with further investigation, we will be closing the inquiry at this time.

If you wish to continue troubleshooting or require further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you for your time and cooperation.

Best regards,

CM

Intel Customer Support Technician