B570运行AI大模型的时候会黑屏

[小豪]

B570运行AI大模型的时候会黑屏，加载和生成内容的时候都会黑屏1秒，然后大模型就从显存里卸载了。驱动版本 32.0.101.8247（WHQL 认证）不会出现，以后的驱动版本都会出现这个问题。

用的llama.cpp和ollama都会出现这个问题，用的AI模型是Qwen3.5-9B-IQ4_NL.gguf

[BrenzL_Intel]

Hello Xiaohao,

请注意，我只能用英语为您提供支持。我使用了网络翻译工具翻译此回复，因此可能存在一些翻译不准确之处。

Thank you for reaching out to the Intel Community Forum and for sharing the details about the black‑screen behavior you’re observing on the Intel® Arc B570 when running large AI models.

To help us better investigate and understand this issue—especially given that it appears only on driver versions later than 32.0.101.8247 (WHQL)—we’d appreciate it if you could provide a bit more information:

Clarification Questions

• Were there any recent changes to your system (hardware, BIOS, OS updates, or software changes) before you started encountering this issue?
• Where did you download the graphics driver that shows the problem?
• (Intel Download Center, OEM website, or another source)
• Have you already contacted your system OEM or the software developers (for example, the developers of llama.cpp or ollama) regarding this behavior?
• Is Resizable BAR enabled in your system BIOS?
• Have you tried using Display Driver Uninstaller (DDU) to completely remove all existing graphics driver components before installing a newer driver version?

System Information Request (SSU)

Additionally, to gain a comprehensive view of your system configuration, please generate and share a report using the Intel® System Support Utility (SSU):

1. Download the Intel® System Support Utility for Windows*.
2. Once the download is complete, launch SSU.exe.
3. Under Scan, check the box Everything.
4. Click Scan.
5. When the scan is complete, click Next.
6. Click Save and upload the generated file here.

Once we have this information, we’ll be in a better position to analyze the issue and advise on possible next steps.

If you have any questions while collecting the details above, please let us know. Thank you for your cooperation.

Best regards,

Brenz L.

Intel Customer Support Technician

[小豪]

Thank you for the response, Brenz. Here are the answers to your questions:

1. Any recent system changes before the issue? — No, there have been no recent hardware, BIOS, OS, or software changes before the issue started.
2. Where was the problematic driver downloaded? — From the Intel Download Center. I also selected "Clean Installation" during setup.
3. Contacted OEM or software developers? — No, I haven't contacted my system OEM or the software developers about this.
4. Is Resizable BAR enabled in BIOS? — Yes, Resizable BAR is enabled in BIOS.
5. Tried DDU or clean install? — Yes, I have tried completely uninstalling the driver and reinstalling, as well as selecting the "Clean Installation" option during setup. 

[BrenzL_Intel]

Hello Xiaohao,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Brenz L.

Intel Customer Support Technician

[BrenzL_Intel]

Hello Xiaohao,

Thank you for providing the requested report and for answering the previous questions. We appreciate your cooperation.

To help us move forward with the investigation, please clarify the following:

• Is your system pre‑built or custom‑built?
• What is your current display monitor brand and model, and how is it configured?
  • Resolution and refresh rate
  • Connection type (HDMI or DisplayPort)
• Do you observe any warnings or errors in Event Viewer (System logs) at the time the screen goes black (for example, display resets, driver timeouts, or graphics‑related errors)?

To complete the information needed for our analysis, if you have seen any related entries in Event Viewer, please export the relevant logs (from Windows Logs → System and/or Application) and attach them here for our review.

This information will help us further analyze the issue and determine the appropriate next steps.

Thank you again for your cooperation.

Best regards,

Brenz L.

Intel Customer Support Technician

[小豪]

1. System type:
My computer is self-assembled.
2. Display information:
I have two monitors:
Monitor 1: HKC G27 | Resolution: 1920×1080 | Refresh Rate: 144Hz | Connection: DisplayPort
Monitor 2: AOC 12369V | Resolution: 1920×1080 | Refresh Rate: 60Hz | Connection: HDMI
3. Event Viewer Log:
When the screen went black, I checked in the Event Viewer:
System log: No warnings or errors related to black screen were found
Application log: Application Error detected (application crash event)
I have attached the relevant log files exported from "Windows Logs" → "System and Application" for your review.
If you require any additional information, please feel free to inform me.

[BrenzL_Intel]

Hello Xiaohao,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Thank you.

Best regards,

Brenz L.

Intel Customer Support Technician

[BrenzL_Intel]

Hello Xiaohao,

Thank you for the reply,

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Brenz L.

Intel Customer Support Technician

[BrenzL_Intel]

Hello Xiaohao,

Thank you for your continued cooperation.

Since Intel has released a new version of the graphics driver, may I ask if you have tried using version 32.0.101.8629 and checked whether the issue still persists?

If the issue continues, could you please provide a step-by-step guide on how to set up the system and the exact steps to reproduce the issue?

Looking forward for your response.

Best regards,

Brenz L.

Intel Customer Support Technician

[BrenzL_Intel]

Hello Xiaohao,

Could you please confirm if you have reviewed the information I posted? Your feedback at your earliest convenience would be greatly appreciated so we can decide on the best way to proceed with resolving this matter.

Best regards,

Brenz L.

Intel Customer Support Technician

[BrenzL_Intel]

Hello Xiaohao,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Brenz L.

Intel Customer Support Technician