graphic software

[Mohammd]

My graphic software application does not install i have deleted and re installed intel drivers tried so many times to download my drivers do update and i get the driver and support assitant program but not the graphic software i have tried to download from microsoft store and intel website but still does not work micksfot store just says error and intel website installs everything and updates drivers but then when i search for software i dont have it

[NathanielN_Intel]

Hi Mohammd,

Thank you for posting regarding the difficulties you are experiencing with installing your graphic software application. To better assist you and identify the root cause of the issue, could you please provide some additional information?

• To clarify, are you referring to the Intel Graphics Software, Intel Arc Control, or Intel Graphics Command Center application? If so, may I know the reason why you are trying to install the said software?
• Could you please confirm the current graphics driver version installed on your system, as well as the specific driver version you are attempting to install?
• Aside from having issues with the installation, are you encountering any performance issues with the graphics of your device?
• Were there any recent changes made to the system, such as hardware or software before the issue occurred?
• What troubleshooting steps have you tried so far aside from the ones you already mentioned?

Additionally, kindly download and run this tool, Intel System Support Utility (SSU) so I can review your system specification:

1. Open the Intel SSU application and click Scan.
2. Select Everything, leaving all default items checked except for Networking (please ensure this option is unchecked).
3. Click Next, then save the system information as a .txt file.
4. Attach the saved .txt file when you reply to this message.

I'll be waiting for the requested information.

Best regards,

Nathaniel N

Intel Customer Support Technician

[Mohammd]

Hi Nathaniel 

My current driver version is 32.0.101.8629 

And i am trying to install the graphic software as I wanted to change the visual settings and access Xess from what I understand I can select the level of frame gen from the application.

Basically when i download the graphic software from the intel website the drivers update and the driver support and assistant  program downloads but not the intel graphic software 

And yes aside from the installation i do experience some problems in a certain game called marvel rivals where i experience fps drops from 120 to 10 which may perhaps be another issue

the most recent change in my system hardware is that i purchased a nvme ssd. i have tried to delete and reinstall intel drivers and application then install software but it does not work also 

i have tried to download from microsoft store but i keep getting error 0X80073CF6

best regards

Mohammad Abbas Kazmi

[NathanielN_Intel]

Hi Mohammd,

Thanks for your response. To help you further, you can manually install the Intel Graphics Software from the driver package by following the steps below:

1. If you don't already have it, install 7zip or a similar file archiver/compressor software to unzip the installer package.
2. Right-click the installer file and open it on your file archiver/compressor.
3. Go to the Resources/Extras folder.
4. Extract the Intel Graphics Software installer.
5. Double-click the extracted installer to install the software.

You may also view these steps through this article: Intel Graphics Software Isn’t Being Installed with Driver

Regarding with the low FPS issue in Marvel Rivals, please try the following recommendations::

1. Ensure Rebar is enabled.
2. Bios updated to the latest version from the original equipment manufacturer's (OEM) website.
3. Clean installation of the Intel graphics drivers using DDU
4. Reseat the Intel Graphics card.
5. Disable Hardware-accelerated GPU Scheduling (HAGS).
6. Disable Integrated Graphics Unit (iGPU) in Basic Input Output System (BIOS).
7. Disable PCIe Power Management Settings in BIOS.

If the steps above didn't work, perform a clean installation of the operating system if possible.

Please let me know whether these recommendations help resolve the issue, or if you encounter any difficulties while performing the steps, so I can assist you further.

Best regards,

Nathaniel N

Intel Customer Support Technician

[Mohammd]

Hi Nathaniel N 

First I want to say thank you for helping. I appreciate it

however the steps above are not working as when I try to open the extracted file it says the intelgraphics.msi is not found so what should i do now? or is there a video detailing what steps do i need to take? or would it help if i recorded what issue i am having starting from extraction

[NathanielN_Intel · Accepted solution]

Hello Mohammd,

Thank you for letting me know. To help you further, please try to download and install the latest driver version 32.0.101.8724. If the Intel Graphics Software still does not appear after the installation, you may proceed with the previously suggested steps.

You may also use DDU to completely remove existing drivers before installing the new version for a clean installation.

If the issue persists, kindly share us with a screenshot of the error message for further checking.

I'll be waiting for your update.

Best regards,

Nathaniel N

Intel Customer Support Technician

[Mohammd]

Hello Nathaniel i did as you said i perfromed ddu and downloaded the latest drivers thank you u were of great help

[Mohammd]

if i factory reset my drive with windows and reinstall windows and software will my error be resolved then as when i try to download from the intel website it does not say any error just says download complete updates drivers installs driver support and asstient program and when i extract it says and if i try to oppen intel graphic software release it shows this text file i dont know what to do and why is this happening i will try to use ddu today and try to re install otherwise i dont know what to do

[BuenoS_Intel]

Hi Mohammd,

Thank you for the update. I’m glad to hear that performing the DDU clean installation and reinstalling the latest drivers helped resolve the issue.

If everything is now functioning as expected, we can proceed with closing this inquiry. Should you encounter any further issues or have additional questions, please submit a new request, as this thread will no longer be actively monitored.

Thank you for your time, and I appreciate your cooperation throughout the troubleshooting process.

Best regards,

Bueno S.

Intel Customer Support Technician