B580更新8626驱动游戏闪退

[lmq9527]

更新8626驱动后玩地平线5和GTA5时，将画质拉满并开启光追，游玩一段时间，地平线5直接闪退，GTA5弹出ERR_GFX_STATE窗口显示“游戏错误”后退出。降低画质关闭光追延迟闪退时间，但游玩时间长还是闪退。

回退至上个驱动后解决。新版驱动为什么会导致闪退？希望以后发布的新驱动能解决。

[Ramgound_Intel · Accepted solution]

Hello lmq9527, 

请注意，我只能用英语支持你。我用网络翻译工具翻译了这条回复;因此，可能存在一些不准确的翻译。

Thank you for posting on Intel Community Forum and taking the time to share your detailed experience with driver 8626. Your thorough description of the crashes in Forza Horizon 5 and GTA 5 is exactly the kind of feedback that helps us improve our products.

I completely understand your frustration there's nothing more disappointing than having games that previously ran beautifully with ray tracing suddenly become unstable after a driver update. It's especially concerning that even reducing graphics settings only postpones the crashes rather than eliminating them entirely.

To help us investigate this thoroughly, I'd appreciate your assistance with a few key details:

• Which previous driver version was working perfectly for you?
• Are you seeing similar crashes in other games, or is this isolated to Forza Horizon 5 and GTA 5?
• How much gameplay time do you typically get before crashes occur both with maxed settings and reduced settings?
• Do the crashes seem to happen during specific moments (loading, intense scenes, randomly during gameplay)?
• Is Resizable BAR currently enabled in your BIOS settings?
• Are you running any overclocking on your GPU or CPU?
• Which graphics API are you using in these games (DirectX 11, DirectX 12, Vulkan)?

To get a complete picture of your system setup, could you please generate an Intel System Support Utility (SSU) report?

Download here: Intel® System Support Utility for Windows*

Please remember to uncheck the "Networking" option when generating the report.

If possible, could you also share:

• Screenshots of any error messages you encounter

• Screenshots of your in-game graphics settings for both games

Your willingness to test different driver versions and provide detailed observations is tremendously helpful. 

Thank you for your patience and cooperation. We're committed to getting this resolved and ensuring you can get back to enjoying your games with the performance you expect.

Best Regards

Ramgound

Intel Customer Support Technician

[lmq9527]

Hello,

Regarding the points you requested:

       Since I'm not proficient in English, the following content was generated by AI.

1. I update to the latest driver whenever available, so I’m not sure which version was "perfect." However, driver 8626 causes crashes, while rolling back to the previous version 8531 works normally.

2. No similar crashes occur in other games. The crashes in Forza Horizon 5and GTA 5happen when ray tracing is enabled and graphics are set to maximum. Ray tracing may not be the sole cause, as GTA 5still crashed with ray tracing off, but reducing ray tracing and extended shadows prolongs gameplay before crashing.

3. At max settings, crashes occur about 5 minutes​ after entering the game. Lowering graphics settings significantly extends playtime before crashing.

4. Crashes happen at random moments​ during gameplay.

5. Resizable BAR is enabled​ in BIOS.

6. I have not overclocked​ the GPU or CPU, but I have enabled XMP​ for memory in BIOS.

7. The graphics API is set to the default​ in both games.

       I hope this information is helpful for your investigation. I will do my best to support your technical team with any further questions you may have. Unfortunately, due to my limited technical ability, these are all the materials and details I am able to provide at the moment.

Thank you for your support.

[Ramgound_Intel]

Hello lmq9527,

Thank you for your detailed response and for sharing all this information. It is very helpful for our investigation, and we truly appreciate your effort in providing these details.

Based on your observations especially the crashes occurring on driver version 8626 and improved stability on version 8531—we would like to recommend the following next steps to help isolate and potentially resolve the issue:

1. Perform a Clean Installation of Graphics Drivers

We recommend performing a clean installation of the graphics driver to ensure there are no remnants of previous driver versions causing conflicts. Please follow the steps provided in the link below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

2. Update System BIOS

We also suggest updating your system BIOS to the latest available version from your system manufacturer. BIOS updates can include important system stability improvements and compatibility fixes that may help resolve this issue.

After completing the above steps, please test the games again (Forza Horizon 5 and GTA V) and let us know if the issue persists.

We understand that troubleshooting can be challenging, and we appreciate your patience and cooperation. If you need any assistance while performing these steps, please feel free to reach out we’re here to help.

Looking forward to your update.

Best Regards

Ramgound

Intel Customer Support Technician

[Ramgound_Intel]

Hello lmq9527,

I hope you are doing well.

I’m writing to follow up on the troubleshooting steps we previously shared regarding the graphics driver and system stability issue.

Could you please let us know if you were able to perform the clean installation of the graphics drivers and update the system BIOS? If so, we would appreciate it if you could share the results after testing the games (Forza Horizon 5 and GTA V).

Your feedback will help us determine the next steps and continue assisting you effectively.

If you need any help while performing these steps or have any questions, please feel free to reach out we’re always here to help.

Thank you for your time and cooperation. We look forward to your update.

Best Regards,

Ramgound

Intel Customer Support Technician

[Ramgound_Intel]

Hello lmq9527,

I hope you are doing well.

We previously reached out to follow up on the troubleshooting steps shared regarding your issue. As we have not received a response from you, we will be closing this inquiry for now.

If you still require assistance, please feel free to submit a new request, as this thread will no longer be actively monitored.

Thank you for your understanding.

Best regards,

Ramgound

Intel Customer Support Technician