B580 bottleck/low fps in crowded cities

[livix]

I've tested both Crimson Desert and The Witcher 3, and I am certain there is a massive FPS drop in crowded cities. In Crimson Desert, I average around 100 FPS in open areas, but upon entering a city, I experience extreme stuttering and the frame rate plummets to the 20s, not recovering until I leave the area.

The same issue persists in The Witcher 3: while I get 130 FPS in forests, it drops as low as 50 FPS in cities. I have overclocked my CPU using PBO, reaching up to 4.65 GHz, and Re-Size BAR is enabled. In Marvel's Spider-Man Remastered, the game runs perfectly with Ray Tracing off, but the moment I enable it, performance drops by 80%, accompanied by severe frame drops and stuttering.

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System Specifications

• CPU: AMD Ryzen 5 5600 (PBO Enabled, hitting 4.65 GHz)

• GPU: Intel Arc B580 Titan OC

• Motherboard: MSI B450M-A Pro Max (Running at PCIe 3.0)

• RAM: 16GB (2x8GB) 3200MHz DDR4

• Storage: 1TB Kingston NV2 NVMe SSD

• Display: LG Ultragear 24" 1080p 144Hz

• GPU Driver: gfx_win_101.8724 (Latest WHQL)

• OS: Windows 11

[Manas_Intel]

Hello @livix,

Thank you for posting your query on the Intel Community Forum!

To help us better understand the issue and investigate further, could you please provide a few additional details:

1. Since when have you been experiencing this issue?
2. Was the game working fine previously on the same system?
3. Have there been any recent software updates or hardware changes (for example, Windows updates, driver updates, or component changes)?
4. Are the games downloaded from official websites or third-party link?

Additionally, we kindly request that you generate and share an SSU (System Support Utility) report, which will give us a clearer view of your system configuration.

You can download the SSU tool from the link below:

How to get the Intel® System Support Utility Logs on Windows*

Important: While generating the SSU report, please ensure that the “Networking” option is unchecked.

Could you also please verify the game files and share the in-game settings along with FPS logs for the affected title? Please note that we can prioritize troubleshooting one game per ticket.

Thank you for your time and cooperation. We look forward to your update.

[livix]

Hello @Manas_Intel,

Thank you for the response. My responses.

I did not experience this issue on my previous setup. My entire system was exactly the same, except I was using an RX 6600 graphics card. I started experiencing these problems as soon as I switched to the Intel Arc B580.

Yes, the game was working much better on the previous system. My GPU usage was consistently at 99%, and I never experienced this kind of CPU overhead issue when entering NPC-heavy areas.

No, I haven't made any software or hardware changes other than replacing the graphics card. However, after installing the B580 and noticing the severe CPU overhead in Crimson Desert, I performed a completely clean, fresh installation of Windows and installed the latest Intel graphics drivers. Unfortunately, it did not resolve the issue.

Yes, I purchased Crimson Desert officially and downloaded it via Steam.

I am currently not at home, but I will generate and send the SSU report as soon as I get back.

My main priority is CRIMSON DESERT. We could use ticket for this game. Sorry, After 18:00 tonight, I will send you the FPS logs along with the in-game settings and SSU. I will be here.

Thank you.

[livix]

Here is my SSU log.

[livix]

Dont forget it please its SSU log with ryzen 5600 pbo (Basically its overcloked). I will test again without overclock and ı will send SSU log again.

[livix]

here is my 60 seconf capframex test. It was json file. To add this message ı changed it to the txt file.

[livix]

in city with these settings and no ai upscale or framgen. 

[livix]

and this is ssu test without oc . Cpu completly stock and my cpu has great cooler.

[Manas_Intel]

Hello @livix,

Thank you for sharing all the details. We appreciate the time and effort you’ve taken to provide this information. Kindly allow us some time to review and investigate the issue on our end.

If we require any additional information, we will reach out to you.

Thank you for your patience and understanding.

Warm regards,

Manas Sharma 

Intel Customer Support Technician

[livix]

Thank you so much Manas for your respond. I'll be waiting here.

[livix]

It would be great if you could keep me in the loop, even if nothing has changed.

[Manas_Intel]

Hi @livix,

Thank you so much for your patience and understanding. We’re still currently investigating this issue and working with the team to gather more details.

Please allow us a little more time, and we’ll definitely keep you in the loop with any updates, even if there’s no major change yet.

Thanks again for your continued patience and support.

Warm regards,

Manas Sharma

Intel Customer Support Technician

[livix]

Thank you so much, Manas, for keeping me updated. Have a great day; I hope we can solve this problem. I believe in you guys. If you guys need anything, just tell me. I will send whatever you need, as much as possible to solve this problem, for me and for those who come after us.

[Manas_Intel]

Hello,

May we kindly check if you are currently playing Crimson Desert on patch version 1.03.00? If not, we would recommend updating the game to the latest version as mentioned by the game developer.

According to the official update notes from Crimson Desert Official Website:

“We have added support for Intel Arc GPUs through patch 1.03.00. Compatibility and performance across various Intel GPUs will continue to be improved over time.”

If the issue still persists after updating, we kindly recommend checking with the game developer for further assistance and sharing their feedback with us as well, since performance improvements are still being actively worked on.

Thank you for your understanding and cooperation. Have a great day ahead!

Warm regards,

Manas Sharma

Intel Customer Support Technician

[livix]

So did you find anything in my ssu logs? something weird or wrong things?

[livix]

I am very disappointed that you mentioned the 1.03.0 update. You aren't genuinely trying to help me. The 1.03.0 patch was released on 04/11/2026, yet I opened this topic on 05/01/2026. This obviously means I am playing and testing the game in its up-to-date version, and I had already stated that I bought the original copy on Steam. What you’ve done is honestly unacceptable. While I have been waiting for days in the hope that you would find a solution, you are attempting to provide answers without even caring or checking the update dates. The 1.06.0 update is already out. Have I really been waiting all these days for nothing? You didn't even mention whether my SSU logs are correct or if there is anything wrong with them.