B580 cannot be played in the game "lemansultimate"

[Shaodichan]

Why hasn't Intel been able to solve this problem until now, which has been ongoing for over six months. Then the game studio has made changes, but the problem still cannot be solved. The game developer has already explained that this is your problem, and Nvidia and AMD graphics cards have no issues in this game!

[PatrickV_Intel]

Hi Shaodichan,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Is there any other specific scenario when you encounter crashes on the game?
• What are the troubleshooting steps that you tried so far?
• Is the Resizable Bar enabled?
• Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one?
• Have you tried adjusting the graphics settings?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Patrick V.

Intel Customer Support Technician

[Shaodichan]

I have tried DDU to reinstall the new driver, but to no avail. I have also enabled the bar function. Additionally, it seems that only the 6262 driver version can run this game. The game manufacturer has already informed us in Discord that this is an issue with your driver, and they have resolved it through an update. Only you are left. This is the response from everyone on the game forum.

Known Issue - [CRASH] Unable to play - all races crash at 100% loading (Intel ARC card) | Page 7 | Le Mans Ultimate Community

[Shaodichan]

Le Mans Ultimate keeps crashing on newer Drivers than .6262 · Issue #1038 · IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT

[Shaodichan]

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I have tried updating the latest driver, but the game still crashes when the event loads to 100%. You promised to fix this issue in the GitHub link, but until now, there has been no change to the problem

[PatrickV_Intel]

Hi Shaodichan,

Thank you for the update, and I sincerely apologize for the inconvenience this has caused you.

I also appreciate you sharing the forum links for us to review the issue further, as well as letting us know that only driver version 6262 works without causing issues in the game.

To help me investigate the game crashing issue more thoroughly, could you please provide the following?

• Crash dump file
• Event Viewer logs
• Any error messages you may have received

If you have any questions or need assistance with gathering these files, please don’t hesitate to ask. Thank you!

Best regards,

Patrick V.

Intel Customer Support Technician

[Shaodichan]

I didn't save these error messages, but if you click on the link I sent, you can see that they are available for both A and B series. But this also happens to indicate that you have not attached importance to this issue until now... You are unable to solve the problem we are facing, are you? It has been seven or eight months already.

[PatrickV_Intel]

Hi Shaodichan,

We truly understand your concern, and we want to assure you that we're here to help resolve the issue you're experiencing. In order for us to proceed with a more thorough investigation, we kindly request that you provide the Event Viewer logs and the crash dump file.

These files are essential for us to analyze what’s happening in the background when the issue occurs. Without this information, it would be difficult for us to identify the root cause and provide an accurate solution.

We would greatly appreciate it if you could share the requested files at your earliest convenience. If you need any assistance in collecting them, feel free to let us know and we’ll be happy to guide you through the process.

Thank you again for your cooperation and understanding.

Best regards,

Patrick V.

Intel Customer Support Technician

[Shaodichan]

ok,but tell me how to do that

[PatrickV_Intel]

Hi Shaodichan,

To generate Event Viewer logs:

1. Start Event Viewer by going to Start > search box (or press Windows key + R to open the Run dialog box) and type eventvwr.
2. Within Event Viewer, expand Windows Logs.
3. You may filter the events on when you experienced the crashes on the game
4. then click save filtered log file

To generate Crash Dump File:

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Go to the Details tab.
3. Right-click the process (e.g. notepad.exe) and select: "Create dump file"
4. Dump will be saved to: C:\Users\<UserName>\AppData\Local\Temp\<processname>.DMP

Please do send the requested file on at your earliest convenience.

If you have any questions, please let us know. Thank you.

Best regards,

Patrick V.

Intel Customer Support Technician

[Shaodichan]

I don't know how to find the logs specifically, but I saw from other posts that you tested videos of A770 getting stuck in LMU. Why don't you test B580? When can you solve this problem? It's been six months, do you have a specific time?

[PatrickV_Intel]

Hi Shaodichan,

Thank you for the update.

We’ll proceed with testing the game using the GPUs you mentioned. Please note that if we are unable to replicate the issue on our end, we will require the Event Viewer logs and crash dump file as previously requested.

If you have any questions or need further assistance, feel free to let us know. Thank you.

Best regards,

Patrick V.

Intel Customer Support Technician

[Shaodichan]

We saw your staff on GitHub six or seven months ago saying they were fixing it, why are you still saying they will test it until now? When can this problem be solved?

[ArchieD_Intel]

Hi Shaodichan,

Thank you for your update. I've sent an email to your active email address for the update.

Please check both your Inbox and Spam folder for my email, and once received, kindly acknowledge it.

Best regards,

Archie D.

Intel Customer Support Engineer

[Shaodichan]

Can you give us an approximate time? It's already been too long