Battlefield 6 not working with Intel(R) Iris(R) Xe Graphics

[Naif1]

Hi,

Can't start BF6. and crashing, and show this MSG:

DirectX function "GetDeviceRemovedReason" failed with
DXGI_ERROR DRIVER INTERNAL ERROR ("The driver
encountered a problem and was put into the device removed
state."]. GPU: "Intel(R) Iris(R) Xe Graphics", Driver:
32.0.101.7026. This error is usually caused by the
driver crashing; try installing the latest drivers.

My laptop:

Intel® Core i7-1355U
Integrated Intel® Iris® Xe Graphics Driver: 32.0.101.7026

Please check attachment.

[codecxbox1]

same happens to me with OBS

[RandyT_Intel]

@codecxbox1 please create a separate thread regarding this OBS issue.

[RandyT_Intel]

Hi @Naif1 ,

Thank you for posting in our community. This issue could be related to system requirements not being met or outdated graphics drivers. To help investigate further, please provide the following information:

• When did this issue first occur? Is this the first time you've encountered this error message?
• Have you made any recent hardware or software changes to your system?
• Have you tried performing a DDU (Display Driver Uninstaller) and installing the latest graphics driver?
• Have you tried updating the game to the latest version?
• Since this is a crashing issue, please provide screenshots from Event Viewer showing any application errors specific to the game
• Could you please provide the crash dump file generated during the application failure? 
• Can you provide a step-by-step guide on how to reproduce the issue?
• Does the crash occur before launching the game or while you're playing?
• Could you please provide the exact make and model of your laptop, along with the version of the Windows operating system it’s running?

Providing this information will help me determine whether this is a hardware limitation or a driver optimization issue.

Best regards,

Randy T.

Intel Customer Support Technician

[Naif1]

Hi @RandyT_Intel 

1- When did this issue first occur? Is this the first time you've encountered this error message?
A. after download BF6, maybe 1 week ago.

2- Have you made any recent hardware or software changes to your system?
A. no at all.

3- Have you tried performing a DDU (Display Driver Uninstaller) and installing the latest graphics driver?
A. yes i did this step before, and tried with last version and show me this Error: No driver was found that can be installed on the current device.
Installer exit code: 8.
from this link i download last version.
https://www.intel.com/content/www/us/en/download/785597/intel-arc-graphics-windows.html

4- Have you tried updating the game to the latest version?
A. There is no new update.

5. Since this is a crashing issue, please provide screenshots from Event Viewer showing any application errors specific to the game
A. This is from yesterday:
File System Filter 'EAAntiCheat' (Version 10.0, ‎2025‎-‎10‎-‎26T23:32:34.000000000Z) unloaded successfully. ( picture in attachment )

Also today i start the game and after few seconds the screen of the game disappear without any error MSG. ( picture in attachment )

6. Could you please provide the crash dump file generated during the application failure?
A. There is no dump file after application failure.

7. Can you provide a step-by-step guide on how to reproduce the issue?
A. open steam then select BF6 then press PLAY, then screen the game loading, after few second Error MSG ( this is yesterday )
Today same steps, but screen of the game disappear without any Error.

8. Does the crash occur before launching the game or while you're playing?
A. When screen loading. ( before launching )

9. Could you please provide the exact make and model of your laptop, along with the version of the Windows operating system it’s running?
A. Laptop Lenovo, Model: 21HM0077UK ( ThinkPad X1 Carbon Gen 11 )
Windows 11 pro 24H2

Thank you.

[RandyT_Intel]

Hi @Naif1 ,

This is an additional request to help isolate the issue.

Since you've already updated your drivers to the latest version after using DDU, I'd like to double-check that and also explore whether updating your BIOS to the latest version might help, as this has been known to resolve similar issues.

To proceed, please provide the SSU (System Support Utility) log report and share it here. This will give us a clearer picture of your system configuration.

For clarity, based on the Event Viewer logs you've provided, the error message appears to be related to the game itself, not a driver issue. It may be due to system requirements not being met. To verify this, kindly share the link where you downloaded the game, so we can review the minimum and recommended hardware specifications together. If I’m not mistaken, this game likely requires a discrete graphics card for optimal performance.

Looking forward to receiving the requested details so we can finalize the disposition.

Best regards,

Randy T.

Intel Customer Support Technician

[codecxbox]

so its the game itself. Now can not even record to my hdd, not even in software mode..Guess rather get a El Gato thing 

[Naif1]

Hi @RandyT_Intel 

1- About the bios: there is no update.

2- About  SSU (System Support Utility)  are you want all the sections or need ( BIOS - Graphics ) ?

3- https://store.steampowered.com/app/2807960/Battlefield_6/

System Requirements for BF6

Minimum:

• Requires a 64-bit processor and operating system
• OS: Windows 10
• Processor: Intel Core i5-8400, AMD Ryzen 5 2600
• Memory: 16 GB RAM
• Graphics: Nvidia RTX 2060, AMD Radeon RX 5600 XT 6GB, Intel Arc A380
• DirectX: Version 12
• Network: Broadband Internet connection
• Storage: 55 GB available space
• Sound Card: No Recommendation
• VR Support: Not Supported
• Additional Notes: TPM 2.0 Enabled UEFI SECURE BOOT Enabled HVCI Capable VBS Capable

Recommended:

• Requires a 64-bit processor and operating system
• OS: Windows 11
• Processor: Intel Core i7-10700, AMD Ryzen 7 3700X
• Memory: 16 GB RAM
• Graphics: Nvidia RTX 3060Ti, AMD Radeon RX 6700-XT, Intel Arc B580
• DirectX: Version 12
• Network: Broadband Internet connection
• Storage: 80 GB available space
• Sound Card: No Recommendation
• VR Support: Not Supported
• Additional Notes: TPM 2.0 Enabled UEFI SECURE BOOT Enabled HVCI Capable VBS Capable

Thank you.

[RandyT_Intel]

Hi @Naif1 ,

Yes, I’ll need the complete SSU (System Support Utility) log report for further analysis and to provide recommendations regarding this concern. Based on the requirements for Battlefield 6, a discrete graphics card is necessary, Intel Iris Xe alone is not sufficient to run the game effectively.

Best regards,

Randy T.

Intel Customer Support Technician

[Naif1]

Hi @RandyT_Intel 

Please check the attachment.

Thank you.

[RandyT_Intel]

Hi @Naif1,

Let’s both acknowledge that this graphics card may not be sufficient to run Battlefield™ 6 smoothly, as the system requirements clearly indicate the need for a discrete GPU. However, since the error message you encountered is specifically related to the graphics driver, I recommend performing a clean installation using DDU (Display Driver Uninstaller).

After uninstalling the current driver, download and install the latest Intel graphics driver version 32.0.101.7076, which is compatible with 11th to 14th Gen Intel® Core™ Processor Graphics. Once installed, test the game again to see if the issue persists.

If the error continues after this step, my final advice would be to contact the game developer. You can request that they consider supporting integrated graphics in future updates or ask if there’s a workaround available. While it’s possible to run the game on Iris Xe graphics in some cases, it’s not ideal and may lead to instability or performance issues over time.

Let me know how it goes after trying the clean installation.

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Naif1,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Best regards,

Randy T.

Intel Customer Support Technician

[Naif1]

Hi @RandyT_Intel

Actually i did this step before, and same error, but guess what happen after that? windows downgrade my driver from 32.0.101.7076 to 32.0.101.6733 !!!, then windows upgrade my driver to 32.0101.7026 lol

I contact to EA support before 3 days and no response at all.

Now i refunded my money form Steam.

Thank you Mr @RandyT_Intel ^_^

[RandyT_Intel]

Hi @Naif1 

I see. Based on your description, it appears that the Windows operating system automatically selects the most compatible drivers for your system. You can cross-reference this behavior on this article-Windows* Update Rolling Back Graphics Driver to a Previous Version. Since EA Support hasn't provided any feedback on my earlier assessment, and you've already refunded the game, it seems we're unable to proceed with further testing.

May I ask if you still need any assistance from my end? While Iris Xe may work in some cases, for this particular game, it's important to adhere to the system requirements specified by the developer.

Please let me know if there's anything else I can help you with, or if you're okay with closing this thread.

Best regards,

Randy T.

Intel Customer Support Technician

[Naif1]

Thank you for not only your time and effort, but also for the valuable advice you provided. My utmost respect to you, sir.

[RandyT_Intel]

Hi @Naif1 

We understand and respect your decision to pursue a refund directly with the game developer regarding this matter.

Since we are no longer able to proceed with troubleshooting the issue, we will be closing this support case at this time.

If you encounter any other technical issues in the future or need further assistance, please don't hesitate to reach out to us.

We're always here to help.

Best regards,

Randy T.

Intel Customer Support Technician