Constant lags in the game Command & Conquer Generals and Command & Conquer Generals Zero Hour

[gasoline]

AMD Ryzen™ 7 7700X Desktop Processor (Integrated graphics core is disabled in BIOS)
VGA ASRock Intel Arc B580 Steel Legend 12GB OC (BIOS Version 23.0.1051) Resizable BAR Enabled
Motherboards MAG B650M MORTAR WIFI (BIOS Version 7D76vAM) AGESA PI-1.2.0.3e (latest stable)
Ram DDR5-6000Mhz EXPO Profile #0: DDR5-6000 CL36-38-38 @1.35V 2*16Gb(32Gb) Kingston FURY BEAST KF560C36BBE-16 (DIMMA2 and DIMMB2 slot installed)
SSD Samsung 980pro 1Tb + SSD Samsung PM9A1 1Tb
Power Supply Super Flower Leadex III Gold ARGB PRO 650W V2.0 [SF-650F14RG V2.0]
Monitor ACER XV272U Vbmiiprzx 2560x1440 170Hz DisplayPort cable connection

Windows 11 Pro x64 25H2 BILD: 26200.7462
Intel® Graphics Driver 32.0.101.8331 (WHQL Certified)
The cleaning was done using DDU v18.1.4.0 (Safe mode)
AMD Chipset Drivers Revision Number 7.11.26.2142

Game:

Command & Conquer Generals (Purchased on Steam) Command & Conquer™ The Ultimate Collection)
Command & Conquer Generals Zero Hour (Purchased on Steam) Command & Conquer™ The Ultimate Collection

Command & Conquer Generals and Command & Conquer Generals Zero Hour
When playing on Arc B580 here, initially, the characters in the background of the game menu move with jerks and when the game itself starts, these jerks continue, the whole game feels like jelly.
I played it on the integrated graphics in the AMD Ryzen 7 7700X processor, there were no problems.

After downloading this file from github.com and placing it in the game folder, the lag stopped, but unfortunately, this file causes mismatches and game crashes.
My game path looks like this: D:\SteamLibrary\steamapps\common\Command and Conquer Generals

What does it do? It converts the Direct3D 8 API to Direct3D 9.

https://github.com/crosire/d3d8to9/releases

Description of this file, from the developer's website:

This is a pseudo-driver module that intends to improve compatibility and stability in games using Direct3D 8 for rendering by converting all API calls and low-level shaders to equivalent Direct3D 9 ones. By that it also opens those games to new possibilities from proven modding tools written for Direct3D 9, including ReShade.

Note that d3d8to9 does exact translation from Direct3D 8 to Direct3D 9 only. But on recent versions of Windows, depending on system settings, GPU drivers and other factors, rendering behavior in Direct3D 9 using d3d8to9 may differ from native Direct3D 8. One common issue is VSync getting enabled with d3d8to9, even though it appears inactive in native Direct3D 8, despite the application enabling it. This may give an inaccurate impression of lower performance with d3d8to9, while it actually follows what the application requests. If you want to tweak this behavior, such as forcing VSync to be off, it is recommended to use a separate tool, such as dxwrapper, which uses d3d8to9 internally for API call conversion, but adds additional configuration opportunities.

[JeanetteC_Intel]

Hello gasoline,

Thank you for posting in Intel Communities.

To assist with further, please check your email for our private message requesting additional information that may help.

Be sure to check your inbox, as well as your spam and junk folders, as the message might have been directed there

Best regards,

JeanetteC.

Intel Customer Support Technician

[gasoline]

Dear Jeanette, if you don't want to acknowledge and fix this issue, you could simply write about it so fans of this game don't accidentally buy an Intel graphics card.
My other posts have received replies, but are you allergic to this one?
I haven't received any emails from you. Please write here what you want from me? Thanks.

[JeanetteC_Intel]

Hello gasoline,

I apologize for any confusion and want to assure you that we absolutely want to acknowledge and help resolve this issue. Your concern is important to us, and we're committed to finding a solution.

To proceed with further assistance, please do check your email for our private message requesting additional information that may help. Be sure to check your inbox, as well as your spam and junk folders, as the message might have been directed there

Best regards,

JeanetteC.

Intel Customer Support Technician

[gasoline]

Hello
As you requested, I made you a video capture of this game.

[gasoline]

Dear Jeanette, I haven't seen any letters from you. Please write here and let all forum members participate, as they do in the other threads I've created. Thank you.

[NagyAkos512]

Hi gasoline!

I would like to confirm, that myself would like to be notified about the process of the solution for the issues regarding Command and Conquer Generals Zero Hour and Intel Arc GPUs. Its one of my favorite old games, which always worked perfectly fine with nVidia or AMD GPU products. I bought Intel Arc because i wanted to support a third GPU option, but these little issues such as problems with older games gave me a headache. Playing this game without issues would be amazing. Dear Intel Arc Dev team, if you have any further fix ideas or maybe an update for the driver, that would be amazing! We are really grateful for your efforts.

Ákos

[gasoline]

Hello NagyAkos512
I recommend you create a separate thread for this, as this thread and the previous one I created about this and another game haven't received any responses. I was simply banned for 30 days, and then the threads were closed because I didn't respond (because I couldn't respond because I was banned. :))

[gasoline]

Here is my previous topic: 

Re: Re:Constant lags in the game Command & Conquer Generals and Command & Conquer Generals Z - Intel Community

[JeanetteC_Intel]

Hello gasoline,

Please be advised that another email has been sent and that we require your cooperation to provide the information that we asked on that email address. For privacy reasons, we cannot discuss those details in this public forum. Please check your email and respond with the requested information so we can continue assisting you.

Best regards,

JeanetteC.

Intel Customer Support Technician

[gasoline]

I haven't received any letters from you, please write here, don't be shy.

[gasoline]

Dear Jeanette.
What kind of privacy can we talk about if the game isn't working properly? Can I attach a screenshot of the settings? No problem. What do you need to fix this problem? Write here. Don't worry about my privacy. I'll answer all your questions as best I can.

[JeanetteC_Intel]

Hello gasoline,

I understand that you are still experiencing difficulties receiving emails. I have sent a message through the web portal, as I noticed you were able to respond via that method previously.

It is necessary for you to reply and provide the requested information through email correspondence. While I appreciate your willingness to share details openly, we are committed to protecting our clients' data privacy and cannot discuss or capture sensitive information in this public forum.

I look forward to receiving your response via the web portal with the requested information so we can continue providing assistance with your case.

Best regards,

JeanetteC.

Intel Customer Support Technician

[gasoline]

Why do you think I'm not surprised? Because you've already closed a similar thread in exactly the same way. Looking at the forum replies, I'm not sure you've helped anyone. Most of the time, everything resolves itself somehow.

We haven't received any emails from you. Please write here. What kind of confidential data could be required if the game isn't working properly? What are you even talking about?
Please state directly that we won't resolve this issue. Players who play this game will simply realize that buying an Intel graphics card isn't worth it.

[gasoline]

Almost a year has passed since I first wrote to you, but the problem has still not been resolved.

[gasoline]

Hi!
I'm still here!
I still haven't received a response to any of my questions.

[gasoline]

Hello, Intel!
I updated my motherboard BIOS to the latest available version: 7D76vAN5 (beta).
I also installed your new drivers: Intel Graphics Drivers 101.8509 WHQL.

I updated my Windows 11 Pro 25H2
Build: 26200.7840

And nothing changed.

I also checked the system image using these commands:

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

[gasoline]

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