Detroit Become Human And ARC B580

[AhmetCemil]

I have intel arc b580 I also have Detroit Become Human game constantly encounter graphic errors on the screen I tried with the latest driver and it still continues please help with this situation

Ahmet Cemil

[Mike_Intel]

Hello AhmetCemil,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Are you using an Intel brand Arc B580?
2. Was it working fine before?
3. What was the last change made in the system before the issue started?
4. What are the troubleshooting steps that you tried before?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[AhmetCemil]

Hello, when I was changing my computer, I heard that intel released a good card in terms of performance, I changed my old card nvidia 3060 12gb. I bought intel ARC B580. this game did not have these problems with my previous card

I made a youtube video and the problem appears in a 2 minute video

link here
https://www.youtube.com/watch?v=O80NIt3ytLs

my driver version is 32.0.101.6793

My System

MSI Pro b650m-p
32 gb kinston ram
kinston 1tb m2 ssd
AMD 8400F 4.2 GHZ CPU
750w Power Supply PowerBooster
Intel ARC B580 12GB

[Mike_Intel]

Hello AhmetCemil,

Thank you for the update.

It is possible that your system still has remnants of the old NVIDIA driver.

Try to install the new driver using DDU method to delete the old driver and install the new driver. Please refer to the links below for the steps for DDU and the latest driver:

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[AhmetCemil]

Hello İntel thanks for the reply
My Nvidia card is still installed in my old system

My old system
Asus Prime A520m-k
1 tb kinston m2 ssd
Nvidia 3060 12 gb
32 ram dual kinston ram
ryzen 7 1700
Termaltake 650W PowerSupply

this system is connected to another monitor in another room

I installed ARC B580 in my new computer there is nothing related to nvidia in the new computer

I'm computer builder

[Mike_Intel]

Hello AhmetCemil,

Thank you for the clarification.

However, can you still try to update the driver of the ARC B580 using DDU method for us to check if updating the driver can improve the system.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[AhmetCemil]

Hi Mike thanks for reply

This video is a bit long, sorry for that, but it's a good video to skip unnecessary questions

Sorry for the mess on my desk and the quality of the video
https://www.youtube.com/watch?v=PRacxzFwhvk

[Mike_Intel]

Hello AhmetCemil,

Thank you for the update and sharing that video.

Please help generate the SSU logs of your system. Please refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[AhmetCemil]

Thanks for reply 

My SSU Logs Attrach

[Mike_Intel]

Hello AhmetCemil,

Thank you for the information provided.  

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[AhmetCemil]

Okey M. thanks for reply

[Mike_Intel]

Hello AhmetCemil,

I hope this message finds you well.

I just want to update you that Intel is aware of the issue and have posted an article on the ongoing investigation of this game here: https://www.intel.com/content/www/us/en/support/articles/000100486/graphics.html

While we are doing that, let me gather some details from your system that will help us further investigate this problem.

1. Please take a screenshot of the Graphics game settings
2. Please help generate the logs below:

IGS: create/update the following Registry Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Intel\IntelGraphicsSoftware
 LogLevel=Trace
And get the logs by going into Windows' Event Viewer, under application -> Intel Graphics Software

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[AhmetCemil]

Dear Mike 

- I created the desired entry in the registry
- I created the event logs file in different formats - I also saved the in-game settings as a small video in the zip

Now sending you the zip file.

[Mike_Intel]

Hello AhmetCemil,

Thank you for the information provided.  

Let me do further checking on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[AhmetCemil]

Okey Michael thanks for reply

[Ernesto_C_Intel1]

Hi @AhmetCemil,

I hope this message finds you well. I am writing to inform you that, based on our latest testing, the most recent graphics driver version 32.0.101.6972 successfully resolves the issue you have been experiencing.

We kindly ask you to update to this latest driver version and test it on your system. Your feedback is invaluable to us, and we are eager to hear if this solution works for you.

Should you encounter any further issues or have any questions, please do not hesitate to reach out to me directly. We are committed to ensuring your experience is seamless and satisfactory.

Thank you for your cooperation and understanding.

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[AhmetCemil]

Hi Ernesto this answer made me happy.

And testing now

- Clean install W11

- Clean install all driver

- Detroit Become Human 

When starting the game, it gives an error message saying that there may be incompatibility issues.

But the strange shapes flashing on the screen are gone now. I finished the first part of the game and everything is fine.

Thank you for help

[Certifiedlover6]

hi,  im also having the same issue pops up a message saying about incompatibility, however it does launch the game to the menus and i manage to finish the tutorial mission, the problem starts when im trying to load the second mission, it always crashes my entire system and i need to restart the pc, ive tried to lower all the settings, ive also made the game run in boardless window and disabled window optimizations. im pretty convinced theres nothing i can do to play the game with this card

[Ernesto_C_Intel1 · Accepted solution]

Hi @AhmetCemil, 

Thank you for responding to my previous message. I'm glad to know that the issue has been resolved. May I know if we are good to close this thread now? 

Regarding the error message you encountered, please be assured that it can be safely ignored. This message is hardcoded into the game and does not affect your gameplay experience or the functionality of the game.

Regards, 

Ernesto 

Intel Customer Support Engineer

[AhmetCemil]

Yes, this ticket can be closed. Thank you for your help.

[Ernesto_C_Intel1]

Hi @AhmetCemil,

Thank you for letting me know that the thread can now be closed. This thread will no longer be monitored

Feel free to contact us is you have any concerns or questions.

Regards, 

Ernesto C.

Intel Customer Support Engineer