Europa Universalis V game driver crashes

[Jason33]

The Intel Arc A770 graphics card experiences driver crashes resulting in black screens when using DX12 mode in the Europa Universalis V game.

[RandyT_Intel]

Hi @Jason33,

Thank you for posting in the community. To assist with further investigation, please provide the following details:

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.) 
• Kindly share the Event Viewer logs to help determine whether the issue is application-related or caused by a driver conflict.
• Please provide a crash dump file by following the steps outlined in this article Generate a kernel or complete crash dump - Windows Client | Microsoft Learn).
• May I know the make and model of the monitor, and version of cable you're using? I’d like to calculate and verify if there could be a graphics bandwidth issue.
• Have you updated your graphics driver to the latest version? If yes, did you perform a clean installation using DDU before testing the new drivers?
• Could you provide a step-by-step guide on how to reproduce the issue?
• When do the crashes occur? Is it at the start of the game, mid-game, or toward the end? Please specify the exact point at which the crashes happen.
• Lastly, kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 

Looking forward to your response so we can continue troubleshooting.

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Jason33,

I'm following up to see if you've had a chance to review the information and requested details from my previous post. Please let me know so I can determine the best next steps. 

Looking forward to your update. 

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Jason33,

Since I haven't heard back from you, I will be closing this thread. 

If you need further assistance, please submit a new thread or post a new issue in our community. 

Thank you. 

Best regards,

Randy T.

Intel Customer Support Technician