FC26 - System crash with new driver version

[Seneken]

On driver 3 new versions Intel® Graphics Driver  32.0.101.8531, 32.0.101.8509 WHQL and 32.0.101.8626 (WHQL Certified) my system completely crashes every time I launch FC26 (at the menu screen), and I get the result shown in the image.

I’ve run DDU multiple times and also reinstalled FC26, but the issue still happens. The crash only occurs with FC26 — other games run fine (or at least the ones I’ve tested).

However, when I roll back to older drivers like 32.0.101.8425_101.8362, FC26 runs perfectly with no issues at all. I noticed those newer drivers also include firmware updates. I'm positive there's a firmware issue between the GPU and this game. Could that be causing a conflict with FC26?

[Alankamsin]

I’m experiencing the same issue
I hope they fix this problem soon

[VivekS_Intel]

Hello Seneken,

Thank you for posting your query on the Intel Community Forum and providing such a detailed report. We appreciate you confirming that rolling back to version 32.0.101.8425_101.8362 resolves the crashes you are seeing in FC26.

We would like to inform you that this issue is currently being investigated. In the meantime, we recommend that you follow the steps below:

• Use DDU to remove any remnants of the old driver and application thoroughly. For guidance, refer to the article: How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel Graphics Driver.
• Update the Intel Arc graphics driver version with a clean setup: Download and install the latest Intel graphics driver 32.0.101.8135 or newer.

Next Steps

To help us finalize a fix for your specific hardware configuration, please provide an Intel System Support Utility (SSU) log:

1. Download the tool here.
2. Uncheck the "Network" box before scanning to protect your privacy.
3. Save and attach the report to your reply.

In the meantime, we recommend staying on the 32.0.101.8425_101.8362 driver version to ensure you can continue playing without interruption.

Thank you for your patience while we work on this resolution.

Best regards,

VivekS

Intel Customer Support Technician

[VivekS_Intel]

Hello Seneken,

I am reaching out to follow up on our last communication regarding your case.

We haven't received a response yet, and I want to ensure we address your concerns and move forward with the next steps we discussed. If you have had a chance to review my previous message or gather the requested information, please let me know at your convenience.

I look forward to hearing from you.

Best regards,

VivekS

Intel Customer Support Technician 

[Seneken · Accepted solution]

Dear VivekS_Intel

First, thank you for responding to my post, and sorry I missed your message.

Following the issue I opened on the Intel GPU Community Issue Tracker (IGCIT),

I was able to fix it by enabling Hardware-accelerated GPU scheduling in Windows 11 Graphics Settings.

After that, I was able to play FC26 normally on the latest Intel driver.

Regards

[VivekS_Intel]

Hello Seneken,

Thank you for getting back to me! I'm glad to hear that enabling Hardware-accelerated GPU scheduling solved the issue and that you’re back to playing FC26 smoothly on the latest driver.

I also appreciate you mentioning the fix here. Sharing what worked for you is incredibly helpful for other community members who might be running into the same problem.

Since everything is working as expected, I will go ahead and close this inquiry for now. If you ever need help with anything else, feel free to start a new thread as this thread will no longer be monitored, and we’ll be happy to assist.

Thanks again for being part of the community, and enjoy your game!

Best regards,

VivekS

Intel Customer Support Technician