FPS dropped to 17-30 fps. Cyberpunk 2077

[Raifart]

Hello, my FPS drops have started again.
Everything was fine with the previous driver version (except for constant complaints about poor IGS graphics card settings? Which, in fact, weren't there; I only adjusted the fan settings: Screenshots: Unstable setting, set fan)
And then I updated to 32.0.101.8425
1. I noticed a significant increase in frame rate.
At 1920*1200, XeSS 2.0 ultra quality, and path tracing, I was getting around 70 fps.
2. At some point, the FPS dropped to 17-30 fps.
3. I disabled path tracing and left ray tracing on, and the frame rate returned to ~60 fps.
4. After a while, even with these settings, the frame rate dropped to 17 fps.

[Mike_Intel]

Hello Raifart,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. How did you update the driver?
2. What will happen if you rollback the driver?
3. Are having issued with other games after the driver update?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Raifart]

1. Did you update the driver via IGS?
2. Rolling back the driver doesn't make sense, as this isn't the first time this has happened. I can't always notice the problem, but it has happened before. I also contacted support throughout 2025, and the problem would disappear and then reappear. They also advised me to roll back the driver. I did this, but there was no result. Then a new driver was released, and the problem seemed to be resolved, but other problems appeared, and it's hard to say what the outcome was.
3. I haven't tested this with other games. I don't have any other such demanding games.

[Mike_Intel]

Hello Raifart,

Thank you for the update.

Upon initial review of the SSU, the Graphics driver and the BIOS are not updated.

Please try my recommendations below:

1. Please update the BIOS of the board to the latest version: B850 GAMING PLUS WIFI | Gaming Motherboards｜Best Motherboard for AI PC｜MSI
2. Please update the driver using DDU method. Kindly refer to the link below for the steps on how to perform DDU and the direct download link of the latest driver:

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

Intel® Arc™ Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Raifart,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Raifart]

Hello, yes, I updated the motherboard's BIOS, but I highly doubt that's the issue. I also uninstalled the driver via DDU, and it turns out a new one came out on the 13th. I installed it, and I'll test it today or tomorrow and report back!

[Raifart]

I did a test, but unfortunately, the Capfraimx recording didn't save. A few key points:
1. The new driver has a variable frame rate.
2. I set it to 4x.
3. The low latency setting was also enabled, but when it failed, the frames dropped from 120 (path tracing) to 40. The input lag was terrible: I was moving the mouse one way, but the character was turning the other.
4. I tried leaving only ray tracing. Performance seemed to return to normal, but soon dropped again.
5. итого все также как было год назад и я все это описывал уже не раз на этом форуме! только теперь возможно в связи с созданием кадров стала появляться дикая задержка....это даже еще хуже.

[Mike_Intel]

Hello Raifart,

Thank you for the update.

I need to have this issue further investigated and I also need to try and simulate this issue in our lab. To this, I need to gather additional details for me to simulate using your specifications and settings.

1. What is your game launcher?
2. Please send a screenshot of the game settings.
3. Kindly share the exact location/gameplay on where you usually get the FPS drop.
4. Is there a chance that you can provide a new set of SSU and 5 minutes of CapFrameX now that everything is updated in your system?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Raifart,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Raifart]

Hello, yes, I read the letter, I'll run some tests now and send you the results. I changed the motherboard, but it doesn't affect anything, since I had the same one before and had the same problems!

[Raifart]

1. I'm running the game without a launcher.
2. Screenshots of the settings are attached.
3. Frame drops can occur anywhere. I think it depends more on the amount of time I've been playing continuously. Yesterday I tried recording a CapFrameX with the drop, but it didn't work (the recording wasn't saved). Then I played for half an hour with ultra settings, as in the screenshots, and the frame rates were 100-110 fps (and x4 generation was enabled), and I still didn't see any drop.
4. I've attached the SSi in CapFrameX.

[Mike_Intel]

Hello Raifart,

Thank you for the update.

Upon reviewing the SSU logs, I found out that the BIOS of your board is not yet updated. You are using F36 and the latest is F39.

Please try to update it so that everything in your system is updated for better functionality.

Here is the link of the BIOS of your board:

B650M S2H (Rev. 1.0) - GIGABYTE Global

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Raifart,

I hope this message finds you well. 

I am just making a follow up to check if you already tried my last recommendation.

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Raifart]

Hello, I tried updating the BIOS, but something went wrong when I tried to flash it. I'll try with another flash drive, but again, I'm sure that this will not affect the operation of the system and the video card in particular, because everything was the same with another motherboard, even with a new BIOS.

[Raifart]

New log

[Mike_Intel]

Hello Raifart,

Thank you for the update.

As part of our troubleshooting, me also make sure that everything is updated so that all of the patches and fixed are installed.

You may contact the manufacturer of the motherboard to assist you with the BIOS update.

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[BuenoS_Intel]

Hi Raifart,

I hope you are doing well.

I am writing to follow up regarding my previous email, where I recommended ensuring that your system and BIOS are updated to the latest available versions. These updates often include important patches and fixes that may help address the issue.

Please let us know if you were able to perform the recommended steps or if you require any further assistance. I will be glad to continue helping you.

Best regards,

Bueno S.

Intel Customer Support Technician

[Mike_Intel]

Hello Raifart,

I hope you are having a good day.

I am sending another follow up to check if you tried my last recommendation and also to check with the motherboard manufacturer for the steps/guide with BIOS update.

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician