Final Fantasy 14（dx11） flashes occasionally 最终幻想14 偶尔闪烁

[Aallpu]

a750   Final Fantasy 14  flashes occasionally

I've tried a lot of settings

But nothing worked

[Jocelyn_Intel]

Hello, @Aallpu. 

Thank you for posting on the Intel® communities.  

I am sorry to hear what is happening with your Intel® Iris® Plus Graphics, I will gladly assist you here. 

1. Does this issue happen in other games? 
2. Make sure you have the latest graphics driver. 

Note: Make sure to check you have all the Windows updates before doing the driver installation and doing the clean installation process without internet connection. 

1. Is it possible to get a video showing the issue? 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Aallpu]

https://www.bilibili.com/video/BV1rT411s7yt/?spm_id_from=333.851.dynamic.content.click

1 no

2Latest  4257 

supplement：

The more/higher the effects

The greater the probability of the problem occurring

[Jocelyn_Intel]

Hello, @Aallpu. 

Thank you for the information provided. 

In that case, try a clean installation of your graphics drivers, using the latest graphics driver (that you already have in your Downloads file). 

Note: Make sure to check you have all the Windows updates before doing the driver installation. Also, make sure to do this step disconnected from the internet (wi-fi or wired connection) since Microsoft updates drivers automatically and prevents doing the clean installation successfully.   

Let us know the results. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Aallpu]

I'm already the latest driver

In order to solve the problem

I even redid the computer system a few times

But the problem remains unsolvable

I think it might be a problem driving optimization

I hope it can be taken seriously

[Jocelyn_Intel]

Hello, @Aallpu. 

I understand that you already have the latest driver, however, the clean installation of your graphics drivers it's a different troubleshooting process and it helps to delete possible corrupted files in it. 

If this step doesn't work, then we can proceed to investigate further this issue. Please provide us with an Intel® SSU report if the issue persists so we can continue with our investigation. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Aallpu]

Such a document

[Jocelyn_Intel]

Hello, @Aallpu. 

Just to confirm, does this issue happen in 2 different systems? I see that you sent 2 different reports but the system seems to be the same. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Aallpu]

is a system

One of them is a backup

But

Windows10  Windows11  All have this problem

[Jocelyn_Intel]

Hello, @Aallpu. 

Thank you for your confirmation. 

I will do some research on this issue. As soon as I have updates, I will post them here. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @Aallpu. 

Thank you for your time. 

We would like to let you know that our team is currently working on optimizing DX11 titles and this one is no exception.  

We want to thank you for all the information provided until now, please wait for the next 2-3 driver updates which will continue improving DX11. 

Please, let us know if you have another inquiry that we can help you with. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.