Forza Horizon 5 Driver Hang on linux

[Fluzz]

When i launch fh5 i can view the menu and stuff but after pressing continue it freezes. And it is a pretty nasty freeze, i can not kill the window at all. I tried eveything form pkill to nuking steam and even xwayland. It also prevents reboot so i have to force reboot. I tired a bunch of fixes from protondb with no avail. 
I am on latest arch with hyprland. I had no issues with other dx12 games. A moderator closed my previous post telling for that idk why. I can even use xess and xess frame gen on other dx12 games.

I tried proton ge10-32 and proton experimental. My game is on an ext4 drive, i know ntfs causes xbox login issues. I also have to mention that i had tested the game on kde plasma a while ago and i had the same issue. It wasn't too long ago maybe a month or so. 

[Fluzz]

Turns out i wasn't the only one with this issue there are many reports on protondb for fh5 with intel gpus on linux. Idk why haven't i got a reply but this is definitely an intel problem

[CM_Intel]

Hello Fluzz,

Thank you for posting your query on the Intel Community Forum!

Thank you for sharing these details. I understand how inconvenient it is to deal with repeated freezes, especially when it affects your system stability and overall experience. I appreciate the time you’ve already spent troubleshooting this. To assist you further, I kindly request you to provide the following detail:

SSU (System Support Utility) report

You can download the SSU tool using the link below:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Please note: While generating the SSU report, kindly uncheck the “Networking” option.

Thank you once again for your cooperation and understanding.

Best regards,

CM

Intel Customer Support Technician

[Fluzz]

Come on bro, are you seriously telling me to install a windows app when i stated that i use linux in both the thread and literally in the thread's title? And i get this response after 17 days of waiting. Are you even real or is this an ai response? This game literally has a gold plate in protondb but the moment you filter for intel gpus all you get is people telling that the game is not running on their system. It is specifically an intel problem and i was fine not playing the game for a while but when the response i get after nearly 3 weeks is this, that is what frustrates me. It would be better if you would not give me such a response at all, i was fine waiting for weeks.

[CM_Intel]

Hello Fluzz,

Thank you for your patience, and please accept my sincere apologies for the delay and the response you received. It was an oversight on our part, and I completely understand why that was frustrating, especially after waiting 17 days for a response. To help us dig deeper and provide you with a meaningful resolution, we'd like to gather some system information from your Linux environment.

Step 1 — Download & Run the Intel SSU Tool for Linux: Please use the Linux-specific version of the Intel System Support Utility (SSU) to generate a system log:

https://www.intel.com/content/www/us/en/download/18895/intel-system-support-utility-for-the-linux-operating-system.html

Please note: While generating the SSU report, kindly uncheck the “Networking” option.

Step 2 — Reference This Article for Further Details: For additional guidance on how to use the SSU and what information to collect, please refer to:

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html

Once you've run the tool, please attach the generated log file. To help us better understand the issue, could you please provide the following:

1. A short video capturing the issue

2. Details of the in‑game graphics and performance settings in use

We truly appreciate your patience, and I want to assure you that this time, you have our full attention. The information you’ve shared is important for both this case and our ongoing efforts to improve the overall user experience.

If you run into any difficulty with the SSU tool or have any questions at all, please don't hesitate to reach out — we're here and ready to help. Once again, I'm sorry for the experience so far. Let's make it right.

Best regards,

CM

Intel Customer Support Technician

[CM_Intel]

Hello Fluzz,

I hope you’re doing well. I’m writing to follow up on the information we requested earlier regarding the issue you reported on your Linux system.

At your convenience, could you please let us know if you were able to run the Intel System Support Utility (SSU) for Linux and share the generated report with the Networking option unchecked, along with the additional details requested? This will help us better understand the situation and provide more accurate guidance.

If you encountered any difficulties while collecting the requested information, please let us know and we’ll be happy to assist.

Thank you for your time and cooperation. We look forward to your update and appreciate your patience as we work toward resolving this.

Best regards,

CM

Intel Customer Support Technician

[Fluzz]

Sorry for being a little late. I had uninstalled Forza Horizon 5 and it took a while to clean up space and redownload. I've generated the ssu. However i won't be able to capture the incident as it causes a total system freeze and i would need to do a force reboot. My graphic settings for the game is basically everyting turned to maximum since b580 is able to handle that. I tried changing anti-aliasing option from xess to taa and stuff but it doesn't make any difference.

[VivekS_Intel]

Hello Fluzz,

I hope you are doing well.

Thank you again for taking the time to provide the SSU logs and the additional details regarding your testing.

I will now investigate this further and review the information you have provided. I will reach out to you as soon as I have more information or the next steps to move forward.

If you have any additional observations in the meantime, please feel free to share them.

Best regards,

VivekS,

Intel Customer Support Technician

[CM_Intel]

Hello Fluzz,

I hope you're doing great!

Thankyou for your patience. We would like to share an observation from our testing. On Ubuntu 25.10 with the latest driver, we are seeing the system hang after applying the game settings and loading the game.

Could you please confirm if this is the same behavior you are experiencing on your system? 

Your confirmation will assist us in correlating the issue and progressing with further investigation.

Thank you for your cooperation and patience. We look forward to your response.

Best regards,

CM

Intel Customer Support Technician

[Fluzz]

Seems like you've succesfully recreated the exactly same issue. Yes, this is exactly what happened to me.

[CM_Intel]

Hello Fluzz,

I hope you are doing well.

Thank you for taking the time to verify the issue and for confirming that it has been successfully reproduced on your end. We appreciate your prompt cooperation.

As we have now been able to replicate the behavior, we will require some additional time to thoroughly review the findings and determine the appropriate next steps. We are actively investigating and will provide you with an update as soon as more information becomes available.

Thank you for your continued patience and understanding. We will keep you informed of any progress.

Best regards,

CM 

Intel Customer Support Technician

[CM_Intel]

Hello Fluzz,

I hope you're doing great!

Thank you for your patience while we reviewed the issue you reported. I understand how frustrating it can be to experience game crashes, and I truly appreciate your time and cooperation during the troubleshooting process.

Based on our investigation, this behavior is specific to the game itself. The crash is also observed when the game is run on third‑party graphics cards, which indicates that the issue is not isolated to a particular GPU or driver configuration.

At this stage, we recommend reaching out directly to the game’s developer or support team, as they will be best positioned to provide updates, patches, or guidance related to game stability.

Please let us know if you have any additional questions or if there’s anything else we can assist you with. 

Thankyou for your understanding.

Best regards,

CM

Intel Customer Support Technician

[Fluzz]

Do you mean it is a linux issue where other gpus from other manufacturer's are also affected? Because even though i haven't spotted anything regarded to linux on their website they have a specific faq page for steamos compatibility and they state that forza horizon 4 and 5 are playable on steamdeck.
Are you going to update this thread if you get any responses from playground games?
Thanks for your hard work!

[CM_Intel]

Hello Fluzz,

I hope you’re doing well.

Thank you for your response and for taking the time to share these details with us.

As mentioned previously, this issue appears to be related to the game itself. In this case, we kindly recommend reaching out to Playground Games, as they would be the best team to assist you with updates, confirmations, or resolutions specific to the game.

We sincerely apologize, but we won’t be able to provide further updates on this matter from the game developer. For the latest news, announcements, or fixes, we encourage you to keep an eye on their official website:

https://playground-games.com/

If you have any other questions or need assistance with anything else, please don’t hesitate to reach out we’re always happy to help. Otherwise, kindly let us know if we may proceed with closing this inquiry.

Thank you for your understanding and cooperation.

Best regards,

CM

Intel Customer Support Technician

[CM_Intel]

Hello Fluzz,

I hope you are doing well.

I am following up regarding our previous communication where we shared that the reported issue appears to be related to the game itself and recommended reaching out to Playground Games for further assistance.

Since I haven't received a response from you, I will be closing this inquiry at this time. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

For any future updates, confirmations, or fixes specific to the game, we encourage you to continue monitoring Playground Games’ official website:

https://playground-games.com/

Thank you for your understanding and cooperation.

Best regards,

CM

Intel Customer Support Technician