Graphical issues in the game APEX Legends intel arc b580

[ALLOFF]

Hello everyone, after installing the drivers for the Intel Arc B580, artifacts appeared in the Apex Legends game, and it became unbearably painful to play. There was a very bright glow, and I couldn't see the map area. Please help me solve this issue.

 

 

 

[JipZeonGit]

I am experiencing the same issue. I am using an Arc B580 with the latest driver version (8531), and the bug still persists on the "World's Edge" map in Apex Legends. I request that Intel's investigators begin investigating this issue as soon as possible.

[JipZeonGit]

Attached is my SSU file for analysis and investigation.

[ALLOFF]

The other day, I found several other people with the same problem in this particular game, so it's a flaw in Intel's design of this graphics card. They said they had taken it to service centers for repair, but they couldn't help them and only offered to refund their money. So I don't see the point in using it if it causes such inconvenience in games.

[Robin_Intel]

Hello ALLOFF,

Thank you for reaching out to the Intel Community Forum

May I know what is Graphics version you installed?

May I also know where did you download the graphics driver?

I would also like to request for your SSU, and to avoid providing IP kindly untick the Network box.

Kindly follow this article on how to get SSU:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Additionally, it seems that you were experiencing the same issue. However, to further address the issue you have encountered,

Jipzeongit, I highly suggest creating a different thread, as a different support team will reach out to you.

If you have questions, please let us know. Thank you.

Robin G.

Intel Customer Support Technician.

[JipZeonGit]

Hi Robin G.,

Thank you for finally getting back to this thread after two weeks, but there is no need for you to investigate or collect any further logs.

I have already escalated this exact issue directly to the Intel Engineering team via a formal support ticket (Case ID: 06819152).

The engineering team has officially acknowledged this as a known driver-level rendering problem affecting the Arc B580 community. They are currently investigating it as a priority for an upcoming driver fix.

To provide transparency on their progress, the team has already published an official Knowledge Base (KB) article regarding these specific texture and scenery issues (updated on March 23): https://www.intel.com/content/www/us/en/support/articles/000101933/graphics.html

Therefore, there is no need for me to create a separate thread or provide another SSU log, as your L3 engineers already have all the data they need and the issue is officially documented. Please refer to the KB article and my Case ID, and kindly update the rest of the community here that a fix is actively in the works.

Best regards,

Zeongit Jip

[Robin_Intel]

Hello Jipzeongit

Thank you for your update and for sharing the details of your escalation with the Intel Engineering team.

I appreciate you providing the case ID and the Knowledge Base article—this is very helpful. I understand that the issue has already been acknowledged and is being actively investigated for a future driver fix.

HI ALLOFF,

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Robin G.

Intel Customer Support Technician.

[mkitaryan555]

Hello, 

Just wanted to add that I am experiencing the same issue on Arc 140T, so the problem is not only with B series.

It appears that the artefacts are even worse. 

Here is the screenshot.