Problem starting Arc Control

[MrProperDK]

When starting Intel Arc Control  from taskbar it complains the API was not initialized corretly. It tells me to check for latest drivers and restart. See screenshots for details.

How do I solve this?

[VivekS_Intel]

Hello MrProperDK,

Thank you for posting your query on the Intel Community Forum. I hope you are doing well.

I understand that you are encountering an error stating that the Intel Control API was not initialized correctly, which is preventing the Intel Graphics Command Center from functioning as expected. I realize how inconvenient this can be, and I’m here to help you resolve it.

This issue typically occurs when there is a synchronization gap between the graphics driver and the application. To address this, I recommend the following steps:

Recommended Troubleshooting

1. Update Driver and Restart

Please ensure that you have the latest Intel graphics driver installed for your system. After updating, restart your computer. This step is important to properly synchronize the background services and the Control API.

Note: Intel Arc Control has now been replaced by Intel Graphics Software. Updating your graphics driver to the latest version will automatically transition your system to this newer application. Intel Graphics Software has the combined capabilities of both Intel Graphics Command Center and Intel Arc Control

You can find further details by visiting the Intel® Graphics Software Frequently Asked Questions (FAQ).

2. Repair or Reset the Application

• Go to Settings > Apps > Installed Apps (or Apps & Features)
• Locate Intel® Graphics Command Center and select Advanced Options
• Click Repair first
• If the issue persists, proceed with Reset

If the issue persists after completing the above steps, please share an Intel® System Support Utility (SSU) log file so I can further analyze your system:

• Download the SSU tool here.
• Run the scan (please uncheck the “Networking” option for privacy)
• Save and attach the report in your reply

Once I have this information, I’ll be able to investigate further and provide more targeted guidance.

Thank you for your patience and cooperation. I’m here to support you every step of the way.

Best regards,

VivekS

Intel Customer Support Technician

[Nikhil_Intel]

Hello MrProperDK,

I hope you are doing well.

I wanted to follow up regarding your issue with the Intel Graphics Command Center. As I have not received a response from you, I will proceed with closing this inquiry for now.

However, if you still require assistance or have any additional questions, please feel free to submit a new request, and we will be happy to assist you, as this thread will no longer be monitored.

Thank you for your time and for reaching out to the Intel Community Forum.

Best regards,

Nikhil

Intel Customer Support Technician