Graphics card and game(Fortnite) are incompatible

[LanTi]

After the latest game update(6.8 2025), there has been a phenomenon of game crashes. It is currently unknown whether it is an incompatibility on our end or a problem with the game manufacturer. We hope that it can be fixed in the next graphics card driver version

I checked the crash report of the game and it didn't show what the crash was about, but the people around me rarely use Intel graphics cards, so I don't know what caused the game to crash

[LanTi]

这是最新的游戏启动报告，显卡驱动程序版本号为 32.0.101.6881

[RonaldM_Intel · Accepted solution]

Hello @LanTi 

As you pointed out this sudden crash started right after the game update 36.00.

Intel is currently investigating this issue.

In the meantime I suggest running the game in DirectX 12 which is currently more stable.

Below are the steps to force the game to launch in DX12:

1. Open the Epic Games Launcher.
2. In the top-right corner, click on the initial of your Display Name
3. Select Settings.
4. Scroll down and expand Fortnite.
5. Check the box for Additional Command Line Arguments.
6. Type: -d3d12
7. Relaunch Fortnite

Note: In order to switch back to DirectX 11 you need to delete the command/uncheck the box.

Best Regards,

Ronald M.

[LanTi]

首先，我很感激和高兴收到官方人员如此迅速的回应。但是，我已经尝试了您的建议，在 DX12 或 DX11 甚至性能模式下运行游戏。我还尝试退回旧版本的显卡驱动程序并重新安装计算机系统。我几乎尝试了所有可能的解决方案......但是游戏已经崩溃了，所以我只能归类为显卡和游戏引擎不兼容。

[RonaldM_Intel]

I do not have reports of the game crashing when running on DirectX 12 rendering mode. 

Actually I have been playing the game (version 36.00-CL-43339403) for 7 consecutive rounds and no crash yet.

Can you capture the crash log and if there is any error message?

[ArchieD_Intel]

Hi LanTi,

Thank you for reporting this issue. Our priority is to target the most popular games and apps to focus our efforts on providing a high quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout 2025 and beyond. While we can’t accommodate your request at this time, please watch this article https://www.intel.com/content/www/us/en/support/articles/000097308.html on our website for any possible changes to this situation.

Best regards,

Archie D.

Intel Customer Support Engineer