HDR Capture

[Foddersin]

Hi,

Currently unable to capture video using Intel Arc Control on my Intel Arc A770 16GB LE.

• Driver version: 31.0.101.4826
• DDU has been used on every driver update
• Note new beta driver is available to test
• Intel Arc Control is affected
• Intel SSU report is attached
• A screenshot is attached

Steps to reproduce the problem:

• Open Intel Arc Control
• Go to Capture tab
• Press start

Any assistance is appreciated.

[Andres_Intel]

Hello Foddersin,

Thank you for posting on the Intel communities. I know is very frustrating when trying to record a video on Intel® Arc™ Control and receive error messages, it will be a pleasure to help you.  

We released a new graphics driver this week, and I noticed on the Intel® SSU that the graphics driver is not updated, follow the steps below and let me know the results:

1. Uninstall Intel® Arc™ Control by following the steps below
   1. Press the Windows key.
   2. Click on settings.
   3. Select Apps and then select Apps & features.
   4. Search for Intel® Arc™ Control software.
   5. Click on it and select the option to uninstall.
2. Reinstall Intel® Arc™ Control by installing the graphics driver 31.0.101.4885. For guidance, on How to Install Intel® Arc Control.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Foddersin]

Hi Andres.

I have already tried this, used DDU then rebooted and installed the latest 4885 Beta, exact same issue occurs.

Thanks.

[Andres_Intel]

Hello Foddersin,

Thank you for your answer, and for completing the steps.

I will start with an investigation to provide you with the next steps as soon as possible.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Foddersin]

@Andres_Intel 

Thanks for that.

I will patiently await your update.

[Foddersin]

@Andres_Intel 

Problem still remains exactly the same in 4887.

Thanks.

[Andres_Intel]

Hello Foddersin,

Thank you for your time and for keeping me informed.

I will continue with the investigation, and now I will start with the reproduction as soon I have the results I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel · Accepted solution]

Hello Foddersin,

Thank you for your patience.

I have worked on the reproduction of your issue and I have been able to replicated, the Capture feature currently doesn't work when the display has HDR turned on. We're looking to see if this can be enabled in a future Arc Control release but can't commit to any outcome yet.

For now, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Regards,  

Andres P. 

Intel Customer Support Technician