Installation problem

[David4312]

My asrock Intel ARC a380 challenger ITX is not working properly its plugged in and everything but my computer screen won't turn on

[Senkuchan]

I suggest that you check out these articles for some helpful steps:

https://www.intel.com/content/www/us/en/support/articles/000092760/graphics.html



https://www.intel.com/content/www/us/en/support/articles/000094366/graphics.html

Could you also share the make and model of your motherboard, processor and power supply wattage?

[David4312]

Found out that the 6-8 prong power supply was not plugged it

[Senkuchan]

I see. That’s why. Meaning, everything is working fine now? Right?

[David4312]

Well I'm not really allowed to open the case parents

[David4312]

Ok so is the graphics supposed to come with a 6-8 pronged power connecter

[佑綺_Mayu]

The 8+6 power connector comes from the power supply, normally the 8 pin is split into half (2 4 pins but it has a connection) and the 6 pin is 2+4 (like the 8 pin it has a connection as well) 

[David4312]

So the power supply with my PC is that it is hidden

[Senkuchan]

If your power supply is hidden, it means that it is either built into the case or mounted behind a cover or a shroud. This can make it difficult to see the model and specifications of the power supply without opening the computer.