Intel Arc A770 artifacts

[addelucas123]

Good morning, I wanted to explain to you, because you close the case?, that's what I'll never understand, any video game happens to me either D3D11 and D3D12, it doesn't matter if I change D3D11 or D3D12, I want to solve and be honest, that I have paid for the product of the Intel Arc A770 Limited Edition graphics

Model graphics
Intel Arc A770 Limited Edition

[RandyT_Intel]

Hi @addelucas123,

Thank you for posting again in the community. I’d like to apologize for the previous thread being closed. While we actively monitor community threads, we proceed with closure if there’s no response after a certain period. Unfortunately, by the time you replied, the thread had already been closed. Please know that it was not our intention to close it prematurely or cause any confusion.

Regarding the issue you raised after reviewing your previous post, I can see that you’ve already performed extensive troubleshooting. I’d like to coordinate this concern internally for further investigation. Before I proceed, could you please provide the specific download link for the game that’s experiencing graphics corruption, as shown in your screenshot?

Additionally, feel free to review the insights shared by other community members and let me know your thoughts on their suggestions.

Once I receive your response, I’ll begin the investigation. Thank you for your patience and cooperation.

Best regards,

Randy T.

Intel Customer Support Technician

[addelucas123]

Good morning, I can't capture the game screen or anything like that, you should investigate internally, the settings are ultra but I've tried low medium and it happens the same way, I need you to investigate internally please

[lily_1]

Hi @addelucas123,

If you’re still seeing artifacts on your Arc A770 across multiple games (both D3D11 and D3D12), that suggests a deeper driver or hardware issue. Try the following steps:

Clean reinstall the latest Intel Arc driver using DDU (Display Driver Uninstaller) in Safe Mode, then reinstall the newest WHQL driver.

Ensure Resizable BAR is enabled in BIOS.

Test with default GPU clocks (no overclocking).

Check temperatures and PSU stability under load.

If artifacts persist, record a short clip and open a new support ticket — closed threads can’t be reopened, but Intel support can continue investigating from a new case.

Artifacts are not normal behavior, and Intel should help diagnose or replace the card if needed

[RandyT_Intel]

Hi @addelucas123,

There is no issue with investigating this matter internally; however, I need to gather the complete context of the problem in order to attempt replicating the graphics corruption you observed during gameplay. Without the necessary data from you, it is not feasible to begin the investigation from scratch.

To proceed effectively, I kindly request additional information such as:

• The specific game settings you used (provide screenshots)
• A download link to the game or application
• A detailed description of how the issue can be reproduced during gameplay

Your cooperation in providing these details is essential for me to move forward. I appreciate your understanding and look forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

[addelucas123]

Good morning, I am attaching an image of a game. The game is called Euro Truck Simulator 2. I will go into as much detail as possible, but I will not return to the same topic.

1. Steam platform 

2.  Game Euro Truck simulator 2

3. Maximum settings 2K 

4. API DirectX 11

Apart from Euro Truck Simulator 2, it's worth it, apart from that game, it also makes artifacts in other games. It does it in all games, RDR2, Cyberpunk 2077, RDR1, Days Gone, GTA V, ETC. All games make artifacts.

Other games that I have tried, for example RDR2, both Vulkan and DirectX 12. It doesn't matter if the API changes, because the artifacts do it and it has nothing to do with the game configuration, etc.

Then to send videos, I don't have time to record the artifacts, so even though your investigation system says it's fine, what could it be? Don't come at me like an idiot, I'm saying this so you'll be aware of it. When I get artifacts, I'll try to record videos, but I repeat, I won't have time to record because it does it quickly and the screen stays black.

[RandyT_Intel]

Hi @addelucas123,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @addelucas123,

Just checking in, were you able to try the steps provided by @lily_1 ?

Also, to better understand what you're experiencing, could you please share the exact issue you're seeing on your system? If possible, a screenshot or video from your own setup would be really helpful for us to investigate further.

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @addelucas123,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards,

Randy T.

Intel Customer Support Technician