Intel Arc Graphics Software Crashing

[kyler4289]

I have a dell optiplex 9020 paired with a Intel Arc A380 Sparkle 6GB eddition and every time i go to either the info or settings sections of the graphics software, it decided to dissapear and never show the graphics controle panel ever again untill i do a full clean reinstall of the driver. Then it works again as long as I do not use the Info or settings sections of the control panel. Everything else works just fine as it should only those two sections have software breaking bugs for me. How do I report bugs when I cannot access the settings section to be able to report the bug when that secction breaks my controle pannel and  makes the software unusable intil reinstallment is done?

[CM_Intel]

Hey, thanks for writing in!

Got it IGS runs fine after a clean install, then disappears as soon as you touch Info or Settings, and only a reinstall brings it back.

Intel provides limited support for your system as your OEM manufacturers may have configured the system specifications/drivers to match their requirements.

Two things would really help us dig in:

1. An SSU report: How to get the Intel® System Support Utility Logs on Windows* (untick "Networking" before scanning)
2. A quick screen recording of it working, then crashing when you open Info and Settings — plus any error messages

Send those over and we'll take it from there. Looking forward to your reply!