Intel Arc

[AlexMark777]

Why did you remove the screen recording and productivity overlay from the app? Many people need these features for work.

[HeroS_Intel · Accepted solution]

Hi AlexMark777,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• May I know what specific software you are referring to for us to be in alignment?
• When did you encounter this? Was it after a specific driver update?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

You may also refer to these links below for your reference:

Studio Tab Is Not Available on Intel® Graphics Software

Performance Overlay Is Not Available on Intel® Graphics Software

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[AlexMark777]

What do you mean they didn't use it much? I used the screen recording function back on the Intel UND 630, OBS but it doesn't capture video in some applications. Please return it.

[HeroS_Intel]

Hi AlexMark777,

I understand your concern about the screen recording you previously used and OBS is not capturing some applications as effectively. I will further investigate your concern on this matter. If you have any questions, please let us know. Thank you.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[HeroS_Intel]

Hi AlexMark777,

As per the previously linked articles, performance overlay is a priority feature for Intel Graphics Software, and we'll continue adding more features in the future. We want to ensure the experience, supported games, and overall quality are right before launching it. Regarding the Studio page, Intel decided to discontinue these features due to minimal user engagement, especially since other third-party software already provide similar functionality.

Since we don't have any other actions on our end, I will now be closing this thread. If you have other questions or concerns, kindly open another thread as this will no longer be monitored. Thank you for contacting us.

Best regards,

Hero Yuki S.

Intel Customer Support Technician