Intel B580 glitching in videos

[Benjamin17]

Whenever I'm watching a video on Youtube I sometimes get random colourful glitches and this only happened when I updated my drivers the old drivers were working fine. I tried reinstalling the drivers using the Intel driver and support assistant but that didnt work either.  So what do I do? Should I downgrade the drivers or use DDU? What it looks like is shown in the attached file.

[wwenigma]

Yeah, same issue in Firefox with latest drivers and B580...

[speciaa]

Same thing happened to me. I turned back to 32.0.101.6795 driver. It seems ok for 24 hours.

[DhannielM_Intel]

Hi Benjamin17, 

Thank you for posting in the community!

To help us investigate this issue further, could you please answer the following questions:

• What version of the graphics driver is currently installed on your system?
• When updating the driver, did you select the "Clean Installation" option?
• What was the previous driver version you used before updating?
• Are you experiencing this issue with other applications or games as well?
• Do the artifacts appear even when the system is idle?

Additionally, @wwenigma and @speciaa, please create separate threads so that other representatives can assist you further. Furthermore, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here: Help Guide for the Intel® System Support Utility

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Benjamin17]

I am ont he driver version 32.0.101.6874
I did select clean installation
I don't know what the previous version was.
It only happens when watching videos and not when idle.
At the current moment I am updating the drivers to today's newest version so I will see how that goes.

[wwenigma]

Thank you, new driver fixed the problem.

[DhannielM_Intel]

Hi Benjamin17,

Thank you for answering my question. There’s a new driver update available that I recommend trying version 32.0.101.6876. Please perform a clean installation of this version. During the setup, make sure to check the 'Execute Clean Installation' checkbox to ensure a proper installation.

Once you've installed the driver, let me know the outcome so we can assess the result

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Benjamin17]

I have installed the new drivers and it has fixed the issue. Thank you for helping.

[DhannielM_Intel]

Hi Benjamin17,

I'm pleased to hear that your issue has been resolved. I will now close this inquiry. If you need any further information, please feel free to submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician