Intel Graphics Driver issue

[huangxuemin]

Graphics Driver can't be used in win11 25H2 system

[RandyT_Intel]

Hi @huangxuemin,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• What steps were taken to troubleshoot this issue?  
• Please check if Intel® graphics cards are listed in your Device Manager and share a screenshot, including any error messages if present.

This appears to be an error or compatibility message from Intel's graphics software indicating that the current system configuration is not supported.

I look forward to your response and am committed to resolving your issue promptly. 

Best regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @huangxuemin,

I'm following up to see if you've had a chance to review the information and requested details from my previous post. Please let me know so I can determine the best next steps. 

Looking forward to your update. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi @huangxuemin,

Since I haven't heard back from you, I will be closing this thread. 

If you need further assistance, please submit a new thread or post a new issue in our community. 

Thank you. 

Best regards,   

Randy T.   

Intel Customer Support Technician