Intel UHD (i9-13980HX): aspect ratio bug for 16:9 res on 16:10 screen

[hexaae]

ASPECT RATIO BUG FOR 16:9 RES ON 16:10 SCREEN
Broken screen proportions (vertically stretched) when switching laptop screen from 2560x1600 (16:10) to 2560x1440 (16:9) with Windows 11 25H2 (26200.7019).
Advanced Optimus laptop screen.

Not sure when it started (Intel updates, Win 11 25H2?) but before the screen was correctly adding horizontal black bars (top and bottom) to keep correct 16:9 resolutions aspect ratio on a 16:10 screen.

Repro-steps:

• in Windows 11 25H2, temporarily switch from native 2560x1600 (16:10) to 2560x1440 (16:9) screen res.

Results: you'll notice ugly vertically stretched proportions filling all visible area on the screen and no expected horizontal top/bottom black bars to keep the correct aspect ratio instead.

(System details generated by Intel Graphics control panel attached).

[hexaae · Accepted solution]

SOLVED!

from Solved: Fixed aspect ratio. - HP Support Community - 9390698

[KentRusselP_Intel]

Hi hexaae,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to assist with any further concerns you may have.

I’m glad to hear the issue has been resolved. That said, please don’t hesitate to let me know if you experience any additional problems or have further questions.

If you need any more assistance, feel free to contact us at any time.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[hexaae]

May I suggest to enable ALL screen scaling mode options independently from current screen resolution?

Other control panels like NVidia's allow to change Global Screen Scaling in any resolution. ATM instead Intel Graphics Command Center will expose those global options (Maintain Aspect Ratio, Stretch, Center Image) only if current screen resolution uses a non-native aspect ratio. This can disorient users, looking for Scale options even when in native resolution mode. 

[KentRusselP_Intel]

Hi hexaae,

Thank you for your suggestion, I will look into this concern and your request further. Please allow me some time to investigate and follow up with any updates or next steps.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi hexaae,

Thanks for your patience! I’d like to ask a few quick questions regarding your request:

• Are you hoping to see this feature added only to the Intel Graphics Command Center (IGCC), or would you also like it included in the Intel Graphics Software (IGS)?
• Could you share why this feature is important to you and how it would help with your setup or experience?

If you have any other questions or need help with anything else, feel free to reach out. I’m here to support you.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[hexaae]

- To the Intel Graphics Command Center:

- Will help users change the (global) Screen Scaling settings easily while you're using a native resolution (that normally won't offer other Scale options, until you change desktop resolution to non-native)

 

[KentRusselP_Intel]

Hi hexaae,

Thanks for your prompt response. I would like to know that I will coordinate this with our team, however, I would like also to set your expectations that we cannot give a specific timeline on when this will be implemented.

Also, I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed.

Best regards,

Kent Russel P.

Intel Customer Support Technician