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Hi!
So I've been trying to play Minecraft since i got my Arc B580, but i've always been getting performance WAY lower than what I got previously, and it does not make any sense. I'm providing my video settings along with my latest.log file and a Capframe Log along with my most recent SSU log. Let me know if you guys need anything else.
-Luna
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Hello Argent_Moon,
Thank you for your patience and for working with us through the troubleshooting steps. Based on the results you shared, it’s great to hear that performance improved significantly after disabling RTSS and CapFrameX. Since these applications appear to be impacting the game’s performance, our recommendation for now is to continue playing without these tools running in the background. We’re also actively rolling out additional performance enhancements in future driver updates, so please make sure to keep your Intel graphics driver up to date, along with the latest Windows 11 updates such as version 25H2. These updates will help ensure you’re getting the best possible experience moving forward.
Before we wrap things up, do you have any other questions or concerns you’d like us to address? I’m here to help with anything else you need. If everything is clear and you have no further questions, we’ll go ahead and close the case.
Thank you again for your cooperation and for choosing Intel.
Regards,
Von M.
Intel Customer Support Technician
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Hi Vom!
Thank you so much for helping, it has been a pleasure to work with you.
Honestly, at this moment in time, I do not have any other immediate concerns to speak of, but I will keep you and the team posted should I have more.
Thank you all so much for the hard work, I hope and pray Intel gives you guys more funding and support, because with the cards Intel has been launching, if they had Drivers that are as stable as AMD's, Intel would be a POWERHOUSE in the Dedicated GPU Market.
Hoping you guys have an Incredible rest of your week,
Luna
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Hello Argent_Moon,
Thank you so much for your kind words. It’s truly a pleasure working with you as well. I really appreciate your thoughtful feedback and encouragement, it means a lot to the team. We’ll definitely keep striving to provide the best support possible, and your insights about Intel’s GPUs are noted and very much appreciated.
In the meantime, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Von M.
Intel Customer Support Technician
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