Mouthwashing white screen

[Sandpiper]

Me and the other users of Intel Arc GPUs have incountered the same problem in the game called "Mouthwashing", the first problem appears in the main menu: laying body on the bed is covered in some type of visual artifacts, firstly i thought that its just the game's graphic style, but soon I will know for sure that its not. After starting the game we are presented with opening cutscene after which the whole screen turns blue and then almost complitely white (important thing: the HUD, pause menu and invertory screen is not affected). after long and painful 20 minutes I finally played through the first minute of gameplay and was able to move (first moments of gameplay is based around some kind of controll deck and player needs to press some buttons there, but its quite hard when your screen is almost complitely white) I i figured something out. this "white screen" appears when you face the lightning source. When I walked away from all the monitores and stuff I was able to see the textures clearly and the "white screen" started to look more like colorful artifacts and dead pixels. My guess is that Intel gpus have a bad time working with some kind of lightning shader or some kind of ray tracing in this game. I've provided a screenshots for all of you to see. If you think you know how to deal with this problem I would really appreciate any help, I really just want to play the game and not reconsidering my life choises after buying Intel GPU

[DhannielM_Intel]

Hi Sandpiper,

I have send you on email please check your inbox. Thanks

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Sandpiper,

First thanks for posting in the community, to further investigate this siutaion that you are encountering I would like to ask some few questions. Please see the following question below:

1. Where did you download the game?
2. What graphics driver version do you currently have?
3. Can you tell me your Graphics Card model?
4. Is this the first time it has happened, or has it happened before?
5. Could you please share a screenshot of your game settings?
6. Did you perform a clean installation when installing the driver?
7. Have you tried rolling back the driver?

Also, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here. How to get the Intel® System Support Utility Logs on Windows

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Sandpiper]

Hello there! I'll list the answers below

1.The game was downloaded from Steam

2. Graphics Card driver version is 32.0.101.5768 

3. Graphics Card model is Intel Arc A580 Challenger

4. It's the first time stuff like this happened to me with this Graphics Card

5.

6. Driver was installed correctly and no problems have accured through out this whole time

7. I didn't roll back the driver

The text file's atteched below

I'm not entirely sure that this problem lays in Graphics Card, but I just want to be sure

Thank you for your help

[papandbuddyg]

i have the same issue as well i figured id also reply with my stuff to help out with the issue
1. steam
2. Driver Version: 32.0.101.6319
3. intel arc a580 sparkle oc
5. game settings is 2560x1440p with vsync off thats the only real settings
6. yes i have
7. yes i have as well

[DhannielM_Intel]

Hi Sandpiper,

Thanks for sharing this information with me, additionally, @papandbuddyg I got thanks for the information as well. Let me further investigate this graphics issue in the game

Best regards,

Dhanniel M.

Intel Customer Support Technician

[filetburger]

Is there a fix for this available?

I got the same problem in the menu and even in game with lighting / bloom effects occuring.

The same goes for EA FC 25.

Temps are normal. Did the clean install of the drivers twice today.

[filetburger]

May be an issue with the unity engine in general? 

[NormanS_Intel · Accepted solution]

Hello @Sandpiper, @filetburger, @papandbuddyg

Thank you for your patience. I'm pleased to inform you that our investigation indicates driver version 32.0.101.6732 provides a solution for the issue you've reported. I recommend updating your graphics driver to version 32.0.101.6732 (Latest) and letting us know the results. Please ensure you perform a clean installation using DDU to completely remove any remnants of the previous driver.

I look forward to your response.

Best regards,

Norman S.

Intel Customer Support Engineer

[filetburger]

You really did it! Thanks a lot guys! 

[NormanS_Intel]

Hello @filetburger

I appreciate your reply and am pleased to know that everything is functioning well for you. However, I am still awaiting a response from @Sandpiper.

Best regards,

Norman S.

Intel Customer Support Engineer

[Sandpiper]

It works! Thank you a lot guys

[NormanS_Intel]

Hello Sandpiper,

Thank you for your reply; I'm pleased to hear that everything is functioning well, and you're most welcome. Please be assured that we acknowledge all reported issues.

I will now close this inquiry. Should you require further assistance, please feel free to submit a new question, as this thread will no longer be actively monitored.

Best regards,

Norman S.

Intel Customer Support Engineer

[conate]

The white screen after the intro in Mouthwashing points to a serious issue with Arc GPU compatibility. Even with updates, it’s still not fixed, which really affects user trust and gameplay. A quick and proper fix from Intel is needed.

[Sandpiper]

You sure you have a latest driver version? After installing latest version on my a580 the "White Screen" problem disappeared