My softwares arent working

[Alex333]

So i have intel arc a770 bifrost and the intel arc control does not update like it says its been an error when downloading and the bifrost software is broken too! It worked at first but now it just like crashes? sometimes it says minimum resolution like 1680x720p or something but im 1920x1080p so i have no idea why it even says that and bifrost doesnt even launch. Can someone please help me?

[Jean_Intel]

Hello Alex333,

Thank you for posting in the Intel Communities to report your issues. We understand that you are experiencing multiple issues, but we want to let you know that we recommend keeping one issue per thread to keep the threads organized and better assist you. Since you are experiencing issues with the Bifrost software, we recommend you consult with Acer for additional support on their software, and we will continue to assist you with the Arc Control software problem.

Based on the information you have shared, we like to ask for the following details:

• You mentioned that the Arc Control does not update and shows an error message when downloading. Is it possible for you to share a screenshot of the error message?
• Which Arc Control version do you have installed in your system?
  • Open Arc Control>Open the app settings> Look at the bottom center section, and there should be the app version> It should be version v1.73.5335.2.
• We would like to have more details about your system. Please, share with us the system reports using the following:
• Intel System Support Utility (Intel SSU)
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."
• Intel® Graphics Command Center:
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Alex333,

We are checking your thread to see if you have gathered the information we requested before. Note that the information will help us to better help you. Let us know if you require further assistance.

Best regards

Jean O.

Intel Customer Support Technician

[Alex333]

Here is the attached error I get

My version of Intel Arc Control center is
1.73.5335.2

I also downloaded the support utility, here is the pastebin link to the exported file:
https://pastebin.com/ZzJNNYHn

Also Intel Driver support suggests I download some software from the official intel website, but in the web browser, the download fails

[Jean_Intel]

Hello Alex333,

Based on the error message you received in the Intel Arc Control, we would like to recommend you perform a clean driver installation using Display Driver Uninstaller (DDU), then install the new driver 31.0.101.4887. 

We understand that the driver update issue is also present when using the Intel DSA; however, since they are both separate applications. We want to invite you to open a new thread regarding this problem to better assist you on this matter. We recommend keeping one issue per thread to keep the threads organized.

Best regards

Jean O.

Intel Customer Support Technician

[Alex333]

I already did that, one week later the issue re-appeared.

[Jean_Intel]

Hello Alex333,

Thank you for the information provided, we understand that you have already tried the recommendation, and it re-appeared. We want to inform you that we are currently working on this; unfortunately, we are unable to commit to any estimated time yet. However, rest assured that we are working on a solution for this. We will proceed to look into this internally and will post back as soon as we have more details.

Best regards,

Jean O.

Intel Customer Support Technician