NUC X15arc -a730M updata new driver Resizable BAR fail

[kaoyu]

HI 

     My pc nuc x15 arc(a730m),  I have the  a problem . (old driver  31.0.101.4575  ok,  but updata new driver  Resizable BAR fail （BIOS on Resizable bar） ) 

[Andres_Intel]

Hello kaoyu,

Thank you for posting on the Intel communities. Seems you have issues with the Resizable Bar of your Intel® NUC x15, I will be glad to assist you.  

To better understand the issue and for clarification, please answer the following questions:

• Provide a detailed explanation of the issue. Just to make sure, the issue that you have is that the Resizable Bar is not working after the graphics driver, is that correct?
• To check your system environment, download and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,  

Andres P. 

Intel Customer Support Technician 

[kaoyu]

HI 

   My question :   Resizable Bar is not working after the graphics driver. 

[kaoyu]

HI 

     My pc nuc x15 arc(a730m),  I have the  a problem . (old driver  31.0.101.4575  ok,  but updata new driver  Resizable BAR fail （BIOS on Resizable bar）  

[Andres_Intel]

Hello kaoyu,

Thank you for all the information provided.

I see in the Intel® SSU, that there are no pending updates, just for clarification, please respond to the questions below:

• How do you know the Resizable is not working? Are you able to enable it in the BIOS? Does it show as disabled when using an app to verify that?
• Before installing the driver version 31.0.101.5081, did you use Display Driver Uninstaller (DDU)? Otherwise, follow the article How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver. Then reinstall the driver 31.0.101.5081.
• Just for you to know the driver that we recommend installing to this Intel® NUC is driver version 31.0.101.4575. Is there a reason why you are using driver 31.0.101.5081?

Regards,  

Andres P. 

Intel Customer Support Technician 

[kaoyu]

HI Andres

• How do you know the Resizable is not working? Are you able to enable it in the BIOS? Does it show as disabled when using an app to verify that?

      A：  use Intel Arc Control-> System info -> Resizable fail

              My BIOS Resizable turn on 

• Before installing the driver version 31.0.101.5081, did you use Display Driver Uninstaller (DDU)? Otherwise, follow the article How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver. Then reinstall the driver 31.0.101.5081.A： yes， I use DDU

• Just for you to know the driver that we recommend installing to this Intel® NUC is driver version 31.0.101.4575. Is there a reason why you are using driver 31.0.101.5081?A： You know ,  arc Graphics is new, old driver have bug.   old driver： Driver Pack for the Intel® NUC X15 Laptop Kit - LAPAC71H & LAPAC71G    This driver Resizable OK

[Andres_Intel]

Hello kaoyu,

Thank you for your clarification. 

Please download GPU-Z (Third-party tool), take a screenshot of the results, and check if it shows the Resizable Bar as Enabled.

Regards,  

Andres P. 

Intel Customer Support Technician 

[kaoyu]

Hi  Andres 

            Use driver 31.0.101.5081 : GPU-Z , Resizable Bar not open

 

 

[Andres_Intel]

Hello kaoyu,

Thank you for the information provided.

I see that the GPU-Z reports the Resizable Bar as disabled, when this happens normally is when it is not enabled in the BIOS. Just to make sure it was enabled properly in the BIOS can you take screenshots of it.

Regards,  

Andres P. 

Intel Customer Support Technician 

[kaoyu]

I think bios set no problem， because old arc a730m driver  use this setting ok.

BIOS  SETTING: 

 

[Andres_Intel]

Hello kaoyu,

Thank you for providing the screenshot of the BIOS.

I will start with an investigation and as soon I have further information I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician

[kaoyu]

Hi  Andres P. 

        Could you give me a definite time ？   I use BIOS : BIOS Update [ACADL357] for the Intel® NUC X15 Laptop Kits - LAPAC71G, LAPAC71H

[Andres_Intel]

Hello kaoyu,

Thank you for your time.

We were able to replicate this issue. Our recommendation is to keep the driver that is in the "Driver Pack for the Intel® NUC X15 Laptop Kit - LAPAC71H & LAPAC71G" The driver 31.0.101.4575 was tested and validated so we can ensure that the Resizable bar will work. The generic driver 31.0.101.5081 hasn't been validated so the behavior is expected.

Since there are no issues with the graphic card, you should stay with version 31.0.101.4575. We understand there may be other king of issue with this driver version, in that case we recommend you to report them with us, for that please open a new thread to keep this one organized and help you in the best way.

Please let me know if you have further questions.

Regards,  

Andres P. 

Intel Customer Support Technician 

[kaoyu]

Hi Andres 

         So you mean to give up NUC X15 ARC  （A730M） ？    

[Andres_Intel]

Hello kaoyu,

We understand that the 31.0.101.4575 driver may have other kinds of issues, in this case, if you do not have those issues with driver 31.0.101.5081 you can install that version, but I recommend you report the problems that you have with that version to us to solve it as soon as possible. We will be more than happy to do it. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[kaoyu]

Hi 

           I said there was something wrong with this version ：   31.0.101.5081  Resizable BAR fail （BIOS on Resizable bar） 。

           But you didn't answer it

[Andres_Intel]

Hello kaoyu,

I just want to remind you that we recommend to keep install the graphics driver version 31.0.101.4575, since this is the version that has been validated.

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Hugo_Intel]

Hello kaoyu

You should be using the driver that is bundled with the driver pack for your Intel® NUC X15 Laptop Kit system which is drier version 31.0.101.4575 this driver is customized to recognize all the features and optimization for the laptop, if you update to the latest driver 31.0.101.5081/5084 which are generic version, issues like the one you describe can happen if there are no problems related to the Resizable Bar status on driver 4575, please stay on that driver which is the one we advise to install, keep check the driver pack website for an updated version of the drive.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[kaoyu]

You means , Intel give up NUC  X15 and arc A730M ？ 

[Andres_Intel]

Hello kaoyu,

The reason you have to stay in the driver version 31.0.101.4575 is because that version has been validated by Intel to be used with the Intel® NUC X15 Laptop Kit - LAPAC71H, if you have other kinds of issues with that version, please open another thread to report the issue and we will be more than glad to help you.

Let me know if you have further questions.

Regards,  

Andres P. 

Intel Customer Support Technician 

[kaoyu]

31.0.101.5081  Resizable fail